Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programs Our financial services client is seeking a Program Manager to lead customer-facing transformation initiatives using marketing, digital experience, and customer engagement programs
Join a digital banking organization delivering strategic Marketing, Brand, and Customer Experience transformation initiatives. This role leads complex business and technology programs spanning customer engagement, digital channels, personalization, customer communications, and acquisition initiatives. The position offers broad exposure across Marketing, Product, Technology, Operations, and Enterprise teams within a regulated environment. Candidates from banking, fintech, insurance, telecommunications, or retail environments with robust Technical Program Management expertise are encouraged to apply.
Contract, Toronto, Hybrid 2-3 days/ onsite
Must Haves 10+ years in Technical Program Management, Project Management, or Transformation Delivery
Delivery of complex business and technology initiatives within regulated environments
Experience managing program governance , executive communications, risks, dependencies, and change management activities
Strong understanding of Agile , Waterfall, and hybrid delivery methodologies




Bachelor’s degree or equivalent professional experience
Nice to Have Experience supporting Marketing, Brand, Customer Experience, CRM, Digital Experience, or Customer Engagement initiatives
Exposure to MarTech platforms, CRM platforms, customer journey programs, and personalization initiatives
Experience working with Marketing, Product, and Digital teams
PMP, Agile, Scrum, or related certifications
Background in banking, fintech, insurance, telecommunications, or retail/e-commerce environments
Responsibilities Lead end-to-end planning and execution of marketing, digital experience, and customer engagement initiatives
Develop and maintain integrated program plans, timelines, milestones, dependencies, risks, and deliverables
Coordinate delivery activities across Product, Marketing, Technology, Digital Experience, Operations, and Enterprise teams
Facilitate meetings, workshops, governance forums, and stakeholder discussions
Communicate program progress, risks, decisions, and milestones to leaders and project stakeholders
Identify and manage program risks, issues, assumptions, and dependencies
Support roadmap development and delivery planning activities for Digital Banking transformation initiatives

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📌 Program Manager to lead customer-facing transformation initiatives using marketing, digital experien (Ontario)
🏢 S.I. Systems
📍 Ontario