Correction
Open to the Public
Citizen Access Lead
(Program Officer 19)
Health PEI
Location – Charlottetown
Full time Permanent (UPSE) Position
Preference to Members of UPSE Health Bargaining Unit of Health PEI
Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authentic selves to work and challenging the status quo to make Health PEI a better more inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation, language or other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system.

This position provides leadership and direct project and operational support in the planning, implementation and evaluation of citizen access to health information, including personal health information through the MyHealthPEI program, in partnership with the Department of Health and Wellness, IT Shared Services, other funding partners and vendors. This position will be the HPEI lead through various implementations and guide the development of post project support, including establishing a HPEI governance structure. This position will foster relationships between the various project stakeholders, will be a champion for change and will oversee the development and implementation of a public engagement strategy as it relates to accessing health information and personal health information. This position reports to the Manager of Health Portal and Clinical Data repository in the eHealth Clinical Operations department.

Duties:

leads the planning, development, implementation and evaluation of citizen access to health information, including personal health information (PHI) through the MyHealthPEI program,



based upon the needs of the health system, available resources and IT roadmap

Operationally is the support for the program post go-live

develops, in consultation with various stakeholder and leadership groups, the HPEI roadmap for releasing PHI to citizens via the MyHealthPEI program

responsible for supporting the governance of the program-related assets for HPEI which includes developing and maintaining governance committee terms of reference, policies, and other supporting documentation

supports the development of HPEI policy direction in terms of citizen access

Supports communication of governance decisions back out to impacted and/or interested stakeholders, including citizens

chairs various governance committees and is accountable to the Director and established governance structures for overall program activities and for identifying and managing risks

utilizes digital health literacy principles to guide the development of all citizen-facing health information in collaboration with various program and services within HPEI

provides evidence of accountability through project evaluation activities

ensure appropriate monitoring, reporting, communication and accountability processes are established and maintained

ensure advice/assistance on relevant redesign/changes as appropriate for the goals/outcomes

monitor the progress of projects in consultation with various stakeholders and MyHealthPEI team members

assess, investigate and report on critical issues and assume responsibility for assisting in effective problem solving and resolution as appropriate

liaise with professional associations, special interest groups and organizations and other health and government departments, to ensure there is appropriate stakeholder involvement

ensures adherence to all privacy and security policy and legislation as applicable





in partnership with ITSS assigned resources, ensure project plan and eventual operational plan for Citizen access to PHI contains relative indicators to measure quality improvement

work with developers on design and content for citizen access via the MyHealthPEI solution

participate on eHealth projects having a citizen access component

Minimum Qualifications:

University degree in a health discipline or business supplemented with relevant course work (i.e. Public Administration, program development, project management, business analysis)

Masters would be considered an asset.

Considerable project/program experience

Change Management experience

Experience with public engagement for delivery of health information to the public utilizing key principles of digital health literacy

Experience in the management of business information systems and leading projects related to their enhancement and support

Knowledge of data interrelationships, dependencies and source of truth among diverse health information systems

Knowledge of clinical data repositories and patient portals and the delivery of these services to the public

Knowledge of project management, design and development, monitoring and reporting, research and analysis

Knowledge of government system and health system

Knowledge and experience leading digital transformation

Delivery of health information to the public utilizing key principles of digital health literacy

Strong leadership skills, interpersonal, facilitation and collaboration skills

Excellent organizational skills, and be capable of independent work, have initiative and good self-regulation

Must have forward thinking and be capable of making design decisions that avoid pitfalls and failure through the incremental delivery of health information to citizens

Other Qualifications:

Knowledge of privacy legislation and best practices

Knowledge and understanding of custodianship, information managers/management and data sharing agreements

Salary Range: $39.53 – $49.42 per hour

Bi-Weekly Hours: 75 Hours Bi-Weekly / Mon – Fri / May Require Some Evening Work

Closing Date: Tuesday, November 3, 2026 at 4:00pm

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📌 Correction - Citizen Access Lead (Program Officer 19) (Permanent Full-Time) - 175341
🏢 Health PEI
📍 Prince Edward Island