Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking Our financial services client is seeking a Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation initiatives across Digital Banking
Join a large-scale digital transformation initiative focused on improving customer onboarding, acquisition, engagement, and loyalty experiences within a regulated financial services environment. This role leads complex cross-functional programs spanning Product, Technology, Digital, Operations, Risk, and Customer Experience teams while supporting customer-focused transformation across digital channels. The position offers visibility across enterprise stakeholders and ownership of strategic initiatives tied to customer growth and digital experience modernization.
Contract, Toronto, Hybrid
Must Haves 10+ years in Technical Program Management, Program Management, Project Management, or Transformation Delivery
Delivery of complex digital transformation initiatives across business and technology teams
Experience managing cross-functional stakeholders , executive communications, governance, risks, issues, and dependencies
Experience within banking , fintech, insurance, telecommunications, retail, or other customer-focused industries
Robust understanding of Agile , Waterfall, and hybrid delivery methodologies
Nice to Have Customer onboarding initiatives
Digital account opening programs
Customer acquisition, loyalty, and retention programs
Customer journey transformation and digital channel modernization
PMP, Agile, Scrum, or related certifications
Responsibilities Lead end-to-end delivery of onboarding, acquisition, engagement, and loyalty transformation initiatives
Develop and maintain integrated program plans, timelines, milestones, risks, dependencies, and deliverables
Coordinate activities across Product, Engineering, Operations, Risk, Compliance, Marketing, Digital, and Customer Experience teams
Support initiatives focused on improving digital onboarding journeys and customer acquisition experiences
Facilitate stakeholder reviews, governance meetings, working sessions, and executive updates
Identify and manage program risks, issues, assumptions, and dependencies
Support roadmap planning and transformation activities related to customer growth and experience

#J-18808-Ljbffr

📌 Program Manager to lead customer onboarding, acquisition, engagement, and loyalty transformation ini (Ontario)
🏢 S.I. Systems
📍 Ontario