Support claims training and coaching at CGIC in a hybrid schedule with two office days, using insurance expertise and clear communication.

As a Senior Claims Learning Coach, you will curate content, deliver training, and coach learners toward proficiency. You will collaborate with Claims Learning and Development, leaders, and colleagues to create impactful learner experiences. Your work supports client service, goal achievement, employee development, and the transition to business as usual.

Key Responsibilities:

- Co-facilitate claims training and workshops requiring subject matter expertise
- Evaluate learners through assessments, observation, and feedback sessions
- Coach learners through ambiguous situations and claims decisions




- Deliver client service during phone and field interactions
- Identify learning resources and skills development priorities

Requirements:

- Two years of coaching or supervisory experience
- Minimum five years of discipline-specific experience
- Chartered Insurance Qualified designation or progress toward it
- Provincial adjuster licenses or progress toward them
- Knowledge of policy wordings, legislation, regulations, and insurance policies

Apply claims knowledge, learner coaching, and critical thinking to develop talent and support exceptional client service at CGIC.

📌 Senior Claims Learning Coach (Canada)
🏢 Co-operators
📍 Canada