Certn is hiring an Enterprise Customer Success Manager for an 18-month contract. The company is remote-first, and the role supports enterprise customers and complex integrations. Develop and execute strategies to improve customer satisfaction, onboarding, retention, and revenue growth. Advocate for customers and provide strategic recommendations informed by industry trends. Analyze customer performance metrics and report insights and improvement opportunities to internal stakeholders. Identify churn risks and cross-sell and upsell opportunities; partner with Sales and Marketing on customer expansion. Experience advocating for customers at the executive level. A track record of driving customer growth through cross-sell and upsell initiatives. Data analytics, strategic recommendation, and customer success or support experience are assets. A college or university degree, or equivalent work experience, is an asset.