Lead enterprise continuous improvement at Pacific Blue Cross in Burnaby, using Lean methods, process mapping, and data-driven value measurement.
As Senior Specialist, Continuous Improvement, you will support the Continuous Improvement team under managerial supervision. The position leads transformation initiatives, mentors team members, and aligns improvement work with ePMO. It connects business, technology, change management, and operational partners to create measurable outcomes.
Key Responsibilities: Scale enterprise continuous improvement frameworks, tools, and templates
Prioritize operational issues with ePMO and business leaders
Track baseline metrics, error rates, cycle times, and advantages
Lead cross-functional transformation across Claims and Group Services




Translate automation changes into training and release documentation
Requirements: Bachelor’s degree in business, operations, finance, engineering, or related field
Minimum five years leading Continuous Improvement, Lean, or transformation initiatives
Training or certification in Lean, Six Sigma, or process analysis
Intermediate proficiency with Excel, PowerPoint, and Word
Insurance systems familiarity, including ACES or AdjudiCare, is an asset
Apply continuous improvement, Lean, analytical, and stakeholder skills to measurable transformation at Pacific Blue Cross in Burnaby.

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📌 Senior Continuous Improvement Specialist (British Columbia)
🏢 Brainhunter Systems
📍 British Columbia