Design AI-enabled mortgage workflows in Toronto as a full time UX Designer using research, prototyping, and usability testing. Make complex operations clearer for employees and partners.
Reporting to the Assistant Vice President IT, Application Development, this UX Designer works within a First National product squad. The work spans user research, service design, interaction design, and production-ready specifications. You will collaborate with Product, underwriting, AI engineering, full-stack engineering, and quality teams.
Key Responsibilities: Research underwriters, brokers, servicing teams, and operations users
Map journeys, service blueprints, handoffs, and exception paths
Create flows, wireframes, prototypes, and interaction specifications
Design understandable AI outputs,



review paths, and escalation
Measure usability, adoption, trust, accessibility, and user feedback
Requirements: Bachelor’s degree or equivalent practical experience
Five-plus years delivering complex digital products
Portfolio showing research, workflow design, prototyping, and testing
Advanced Figma or comparable tool proficiency
Experience with complex rules, exceptions, approvals, and accessibility
Bring UX research, interaction design, and AI experience skills to First National’s Toronto mortgage technology team.

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📌 UX Designer AI Mortgage Workflows (Ontario)
🏢 First National Financial
📍 Ontario