Questrade Financial Group is seeking an Enterprise Collections: Operational Lead - Dialer Administrator to own dialer strategy and real-time optimization across outbound and inbound campaigns. You will define dialing rules, monitor performance, and drive improvements that maximize contact rates while meeting SLAs.
In this analytical leadership role, you’ll partner with Operations, Tech Ops, and Compliance to translate business requirements into technical changes, mentor analysts, and ensure
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📌 Dialer Operations Lead (Collections) - Hybrid (Ontario)
🏢 Questrade Financial Group
📍 Ontario
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