Lead service workflow and customer communication at Ottawa RV Truck & Trailer, coordinating four bays and four technicians across daily operations.
As Service & Operations Manager, you will own the facility’s operation from intake through delivery. Your focus includes scheduling, parts coordination, work orders, billing, customer updates, and shop financial performance. You will work alongside the Shop Foreman, who oversees technicians and repair quality, while you keep jobs organized, staged, and moving efficiently.
Key Responsibilities: Plan incoming work across four bays and four technicians
Prioritize jobs using urgency, parts, and capacity
Open, manage, and close work orders
Order and track parts for active jobs
Provide quotes, updates, and realistic timelines
Requirements: Experience in service operations, shop management, or service advising
Strong organizational and time management skills
Mechanical understanding of commercial trucks and trailers
Robust communication and customer service skills
Financial awareness of labour, parts, and gross profit
Bring organized scheduling, parts coordination, customer communication, and financial awareness to Ottawa RV Truck & Trailer.

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📌 Service Operations Manager Ottawa (Quebec City)
🏢 Formulafordlincoln
📍 Quebec City