Support business systems through hands-on troubleshooting, software training, and transparent communication in Ideal Siding’s hybrid Burnaby workplace.
Ideal Siding seeks a Business Systems Support Specialist supporting franchisees and corporate employees. You will manage onboarding, software administration, user support, and training content. The work requires practical troubleshooting, confident demonstrations, and organized follow-through.
Key Responsibilities: Lead technology onboarding and ongoing software training sessions
Create LMS guides, screen recordings, SOPs, and presentations
Resolve routine software, login, access, and workflow issues
Manage accounts, permissions, onboarding, and offboarding




Document requests and coordinate support follow-up
Requirements: Two or more years of hands-on application or SaaS support experience
Experience delivering live software demonstrations or training
Experience creating user guides and video tutorials
Experience managing CRM or cloud application accounts
Strong English communication and practical troubleshooting skills
Apply your software support, training, and systems administration skills while helping Ideal Siding users work confidently and independently.

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📌 Business Systems Support Specialist (British Columbia)
🏢 Ideal Siding
📍 British Columbia