Lead 24x7 Managed Application Support Services for a large Banking client, combining service governance with incident and stakeholder management.
As an experienced Service Delivery Manager, you will oversee multiple support contracts and offshore operations. The role connects technical understanding of application and infrastructure ecosystems with service performance, client relationships, and operational excellence. You will align delivery with business objectives and regulatory requirements.
Key Responsibilities: Lead end-to-end managed application support delivery
Own contracted SLAs, KPIs, and operational commitments
Manage weekly, monthly, and quarterly service reviews
Lead major incident bridges during critical outages
Drive service improvement, automation, and customer satisfaction
Requirements: Experience managing 24x7 offshore support operations
Service management expertise across multiple contracts
Understanding of application and infrastructure ecosystems
Knowledge of ITIL and SRE principles
Robust stakeholder and client relationship management skills
Apply service governance, ITIL, incident management, and technical oversight to deliver reliable Banking client support services.