Reporting to the Vice President, National Leasing, the Director, Leasing Operations will lead the operational execution and performance optimization of Starlight’s centralized leasing platform across the Canadian residential portfolio, with responsibility for driving leasing funnel performance, operational consistency, reporting visibility, lead-to-lease conversion, and cross-functional alignment across leasing operations.
This role will work closely with Asset Management, Marketing, Operations, Analytics, Property Management partners, and the centralized Call Centre team, to support leasing performance and portfolio occupancy objectives, including CRM optimization, reporting frameworks, workflow standardization, AI-enabled tools, and operational scalability.
Duties and Responsibilities Leasing Operations & Performance Support lease-up and stabilization initiatives across new developments, repositioned assets, and high-priority residential communities
Monitor leasing velocity, occupancy trends, conversion metrics, and funnel performance
Drive consistency across leasing operations, service standards, workflows, and reporting
Identify operational gaps impacting leasing performance and implement solutions
Standardize leasing processes and operational expectations across developments
Improve lead response times, prospect engagement, and conversion outcomes
Monitor leasing KPIs and operational reporting to support performance optimization
Cross-Functional Collaboration & Reporting Partner closely with Asset Management to support leasing and occupancy objectives
Collaborate with Marketing teams on campaign performance, lead quality, and conversion optimization




Work with Operations teams and PMCs to ensure operational readiness and leasing execution
Support alignment between leasing activity and asset-level business plans
Provide regular operational updates regarding leasing performance, risks, and trends
Coordinate with PMCs and third-party leasing agencies to ensure consistency of leasing standards and execution
Call Centre & Centralized Leasing Operations Oversee Starlight’s centralized leasing support and inquiry handling functions
Support the continued development and scalability of centralized leasing operations
Ensure strong execution of inbound and outbound prospect engagement activities
Monitor service levels, response times, lead handling quality, and conversion performance
Support implementation of AI-enabled leasing tools and centralized leasing technologies
Improve coordination between centralized leasing support and on-site leasing teams
Ensure aconsistent customer experience across the leasing journey
Leasing Systems, Analytics & Process optimization Support implementation and optimization of CRM systems and leasing technology platforms
Analyze leasing dashboards and operational reporting visibility tools
Partner with Analytics and Marketing teams on lead attribution and performance measurement




Improve data-driven decision-making through enhanced leasing analytics and reporting
Oversee centralized leasing support functions and operational team performance
Establish clear operational KPIs, accountability measures, and service standards
Support training, coaching, and operational development initiatives
Build acollaborative, responsive, and performance-oriented team culture
Identify gaps and support process improvement initiatives
Foster strong communication and alignment across centralized and site-level teams
Act as akey partner across leasing, asset management, marketing, and operations teams to support portfolio performance and execution priorities
Requirements 8–10+ years of residential leasing experience
Experience supporting lease-up and stabilization of residential developments
Strong leadership and process optimization capabilities
Experience working cross-functionally with Asset Management, Marketing, Operations, andPMCs
Experience managing or supporting centralized leasing operations or leasing infrastructure functions
Robust analytical mindset with experience using leasing KPIs and reporting tools
Experience with CRM systems, leasing technology platforms, and operational reporting
Strong communication and stakeholder management skills
Ability to operate effectively in afast-paced, highly collaborative environment
In-office presence required with flexibility to travel across UK developments as needed
Experience operating within afast-paced, highly collaborative, performance-oriented environment

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📌 Starlight | Director, Leasing (Manitoba)
🏢 starlightinvest.com
📍 Manitoba