Cloud support delivery expertise meets strategic account leadership in this remote Canada role, scheduled from 10:00am ET to 7:00pm ET.
As Akamai’s Support Delivery Manager, you will advise strategic customers and advocate for their success. You will use cloud compute, security, data analysis, and operational improvement skills to optimize support experiences. The role connects customer stakeholders with Support Services, Professional Services, Engineering, and Product teams.
Key Responsibilities: Own premium strategic accounts through strong customer partnerships
Build data-driven Service Improvement Plans for efficiency
Identify risks and manage customer escalations proactively
Track performance metrics and influence best-practice adoption




Advocate for Akamai solutions and product improvements
Requirements: Eight years of relevant experience and bachelor’s degree
Account management or customer success experience in technical environments
Understanding of networking, cloud compute, WAF, and security
Knowledge of DNS, HTTP, TCP/IP, or security concepts
Solid written, verbal, and presentation communication skills
Apply cloud, security, analytical, and customer advocacy expertise as Akamai’s remote Support Delivery Manager in Canada.

#J-18808-Ljbffr

📌 Cloud Support Delivery Manager (Quebec City)
🏢 Akamai
📍 Quebec City