Lead enterprise customer success for Quandri’s AI insurance platform, using executive engagement and data literacy to advance complex accounts across North America.
As Lead Customer Success Manager, you will own Quandri’s largest enterprise relationships, especially within the US market. You will guide adoption, change management, retention, expansion, and measurable value realization. Success depends on understanding insurance brokerage workflows, building executive connections, and coordinating Sales, Product, Marketing, Implementation, and Support.
Key Responsibilities: Own end-to-end relationships with large enterprise customers
Lead executive business reviews and strategic alignment sessions
Develop data-driven success plans with transparent business metrics
Forecast renewals and coordinate resources to mitigate churn
Advocate customer insights to Product and Engineering teams
Requirements: Five-plus years in SaaS Customer Success or Account Management
Three-plus years managing strategic enterprise accounts
Strong data literacy and demonstrable ROI analysis skills
CRM proficiency, preferably HubSpot
Ability to travel at least 25% across North America
Bring executive presence, insurance workflow knowledge, and customer-focused ownership to Quandri’s enterprise success organization.