CMHAKelowna & District is hiring a full-time Case Manager. This position offers37.5 hours a week with a typical work week of Monday – Friday, 8:00am – 4:00pm.

WHOIS A CASE MANAGER?
TheCase Manager (CM) in the Veterans Program supports veterans (formermembers of the Canadian Armed Forces (CAF), including Rangers and reservists,or former members of the RCMP who are experiencing homelessness or at imminentrisk of homelessness. This includes addressingtheir individual needs and goals through coordinated, person-centered casemanagement. The CM works collaboratively with veterans to promote housingstability, health and well-being, mental health and substance use recovery,financial stability, access to benefits and services, life skills and communityconnection. The CM provides individualized support, advocacy, systemnavigation, referrals, and ongoing follow-up based on each veteran’scircumstances, strengths, and goals.

WHAT DOES A CASE MANAGER DO?

Providesintensive Case Management services and support to a small caseload of clients(7-10 maximum) that are experiencing, or at significant risk of, being unhoused

Collaborateswith participants in creating individualized support plans of care unique toeach person and reviewed and/or modified regularly

Providescase management, outreach, advocacy and access to information and otherservices

Providesservices that address the unique needs of clients, such as developing lifeskills, navigating systems and services, integrating mental health andaddictions supports

Providesservices in the client’s home and in the community, transporting clients toappointments and other resources

Movesclients in and out of their homes including packing, carrying, and movg clientbelongings

Meetsregularly with the Coordinator and team to review caseloads and troubleshootclient concerns

Facilitatesconnections and referrals to other community services, including medicalfacilities, mental health services, social assistance programs, and substanceuse services

Collaborateswith partner organizations and coordinates services to provide seamlessexperience for service users

Providesan ethical, efficient and therapeutic approach to dealing with crisisintervention in a timely manner

Collaborateswith emergency response teams, law enforcement, and medical personnel whennecessary

Maintainswritten and computerized records, including case notes,



data/statisticalinformation, and other relevant documentation using databases

Workswithin the program budget, monitors expenditures, and assists with financialreports

Providesinformation for reporting on grants and funding to the Coordinator as needed

Performsother related duties as assigned

YOURSTRENGTHS & EXPERIENCE:

Diplomain Social Services or related field

Experienceworking with people with serious mental illness and/or addictions and thosethat have experienced homelessness required

1-2years of relevant experience

Reliable vehicle and ability totransport participants and travel between facilities and other locations daily

Valid Class 5 BC Driver’s License

Ability to provide a Driver’sAbstract & ICBC Claims & Insurance History Record

Ability to obtain Rate Class 007Business Insurance

CriminalRecord Check clearance in the Vulnerable Sector

Certificatesin First Aid, CPR, and Naloxone considered an asset

Abilityto engage respectfully and develop rapport with individuals, with multiplebarriers, through a harm reduction lens

Communicationskills to effectively support clients

Abilityto work in cooperation with team members and independently

Understandingof and commitment to working with people experiencing mental health concernsand substance use

Anunderstanding of the unique needs and circumstances of veterans that areexperiencing or at risk of homelessness

Knowledgeof current best practices and approaches in preventing and ending homelessness

Knowledgeof health and social service systems

Abilityto complete tasks in a timely and efficient manner, utilizing goodorganizational skills

Abilityto manage multiple cases efficiently and effectively

Abilityto maintain consistent professional boundaries, exercising mature judgment andunderstanding of safety concerns

Understandingof Harm Reduction theory and demonstrated ability to implement harm reductionstrategies

Understandingof Intentional Outreach, Housing First, Rapid Re-Housing,



and Shelter Diversionprinciples

Understandingof working with a Trauma Informed lens

Familiarwith or ability to learn Homeless Individuals and Families Information System(HIFIS)

Proficientunderstanding of Microsoft Outlook, Word and Excel

Strongattention to detail

Criticalthinking, problem-solving, and decision-making skills

Conflictresolution and crisis intervention skills

Abilityto be regularly exposed to individuals who are struggling with and/orrecovering from trauma, drug/alcohol use, homelessness, mental healthchallenges and/or mental illness

Abilityto be regularly exposed to and in direct contact with dust, dirt, germs andhuman bio-products

WHOIS CMHA KELOWNA & DISTRICT?
AtCMHA Kelowna & District, we are dedicated to Mental Health in ourcommunity. No matter how old or how young, we provide support for families andindividuals through programs that promote positive mental health and supportrecovery, while championing the elimination of barriers that can prevent peoplefrom thriving. We are a energetic, innovative and visionaryorganization. We are looking for someone who shares our vision of a mentallyhealthy Kelowna and are passionate about making a difference in ourcommunity by bringing their particular expertise to our organization.To learn more, check out our website at www.cmhakelowna.org

CMHAKELOWNA & DISTRICT OFFERS YOU:

Acompetitive hourly wage of $26.57

Dental,Health & EAP Benefits

WellnessSpending Account

RRSPmatching program

Vacation& Personal Health Days

Aworkplace culture that fosters learning, transparency, trust and teamwork

Asan employer, CMHA Kelowna & District strives to create a workplace thatrespects and values all individuals, minimized bias, and promotes theequity, diversity, and inclusion of different perspectives and ideas. At CMHAKelowna & District that means welcoming diversity in mental health, race,ethnicity, and culture. It also means diverse abilities, age, religion, sexualorientation, socio-economic status, gender identities, education, maritalstatus, language, and physical self-expression. These values are embeddedin the work CMHA Kelowna & District does every day.

Weappreciate and thank all applicants for their interest, however onlyshort-listed candidates and those legally eligible to work in Canada will becontacted.

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📌 Case Manager - Veterans (British Columbia)
🏢 Canadian Mental Health Association
📍 British Columbia