Support Rohit homeowners through warranty coordination, service-ticket management, and practical problem-solving across residential construction. Work closely with internal teams and trade partners.
As a New Home Warranty Coordinator, you will support daily warranty operations and homeowner concerns. The work includes reviewing, entering, scheduling, and tracking service requests, averaging 500 tickets monthly. You will identify recurring issues, manage escalations, and coordinate resolution with homeowners, trades, and internal teams. This role requires residential construction or warranty experience, robust organization, and sound judgment.
Key Responsibilities: Review, enter, schedule, and track approximately 500 monthly service tickets
Manage complex homeowner concerns, escalations, and warranty service
Coordinate resolutions with homeowners,



trades, and internal teams
Build trade relationships and monitor timely, quality warranty completion
Schedule technicians and trades accurately while protecting customer experience
Requirements: Three or more years' residential construction or warranty experience
Working knowledge of Outlook for scheduling
Working knowledge of Alberta New Home Warranty
Highly organized, proactive, and detail oriented
Excellent communication and relationship-building skills
Bring warranty coordination, homeowner care, and organized service tracking to Rohit’s New Home Warranty Coordinator position.

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📌 New Home Warranty Coordinator (Alberta)
🏢 Rohit Group
📍 Alberta