FrontDesk Agent – Inn at the Forks
Full-Time| Open Availability Required | Day, Evening & Weekend Shifts
Create an Exceptional Guest Experience
At Inn at the Forks, we believe great hospitality startswith great people.
Located at Winnipeg’s iconic Forks historic site, Inn at theForks is a contemporary, stylish hotel offering thoughtfully designed guest rooms,waterfront views, SMITH restaurant and Riverstone Spa — all in one ofWinnipeg’s most vibrant destinations.
We are currently looking for two Full-Time Front DeskAgents to join our team.
If you are friendly, confident, professional and genuinelyenjoy helping people, we’d love to hear from you!
What You'll Do As a Front Desk Agent, you will be one of the first and lastpeople our guests interact with, playing an important role in creating awelcoming and memorable stay.
Your responsibilities will include:
Welcomeguests with a warm, professional and friendly approach.
Completeguest check-ins and check-outs accurately and efficiently.
Provideinformation about the hotel, guest rooms, amenities and local area.
Respondto guest questions, requests and concerns in a timely and professionalmanner.
Handleguest calls and messages with confidence and courtesy.
Creatememorable guest experiences by anticipating needs and going above andbeyond when possible.
Useservice recovery techniques to resolve guest concerns and turn challengingsituations into positive experiences.
Processguest payments and transactions accurately.
Maintainaccurate guest information and preferences within the hotel PMS.
Identifyopportunities to upsell rooms and enhance the guest experience.
Communicateimportant guest requests, concerns and follow-up items to the appropriateteam members and managers.




Completeend-of-shift procedures, reports and required documentation accurately.
Preparearrivals and ensure the Front Desk is ready for the next day.
What We’re Looking For We're looking for someone who brings energy, professionalismand a genuine passion for hospitality.
You will be successful in this role if you: Haveprevious hotel Front Desk or guest service experience; 2+ years of hotelFrontDesk experience is preferred.
Haveexcellent communication and interpersonal skills.
Enjoymeeting and interacting with people from all backgrounds.
Remaincalm, qualified and solutions-focused in a busy environment.
Arecomfortable handling multiple priorities while maintaining accuracy.
Havestrong attention to detail and take pride in doing things right.
Area dependable team player who is willing to support others.
Havea positive attitude and a genuine desire to provide exceptional service.
Arecomfortable working day, evening, weekend and holiday shifts as required.
HotelNight Audit experience is considered an asset.
Why Inn at the Forks? At Sparrow Hotels, our purpose is to create an environmentwhere people and communities flourish.
Our Core Values — Hospitality, Accountability, Respect,Teamwork, Leadership, Empowerment and Innovation — guide the way we work,support one another and take care of our guests.
When you join our team, you become part of a localhospitality company that believes in investing in its people, creatingmeaningful guest experiences and making a positive impact in our community.
Ready to Join Us? If you're looking for a role where no two days are exactlythe same, you enjoy meeting people and you take pride in creating great guestexperiences, we'd love to meet you.

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📌 Hotel Front Desk Agent (Manitoba)
🏢 Innforks
📍 Manitoba