Job Code: 26800

Status : Part-Time

Location : Providence Care Hospital/ Providence Transitional Care Centre

Union : OPSEU 4104 Service Clerical

Wage : $27.92- $30.50/hr

Posting Period : August 28, 2026 - September 6, 2026

Position Summary
The Reception Services Assistant will provide high quality reception services to patients/clients/families/visitors and staff at Providence Care Hospital (PCH). In addition, the Reception Service Assistant will operate automated telephone system and provide general clerical support as needed. The Reception Services Assistant will work in collaboration with the Welcome Desk Volunteers to provide a welcoming environment to Providence Care Hospital.

Skills and Qualifications Required

Completion of High School Diploma

Certificate or Diploma in Administrative Services, Office Administration or Microsoft Office training etc., preferred

Minimum one year of experience operating an electronic telephone management (“switchboard”) system in a busy environment;

Experience in reception services in a hospital or similar environment, preferred

Experience interacting with patients and families, preferred, and/or experience as a patient or caregiver who has received care in a hospital environment, preferred

Position Responsibilities

Greets guests, staff and physicians to PCH in a friendly and professional manner

Helps guests navigate and wayfind at PCH by providing verbal instructions

Answers the general telephone line (Reception) and transfers callers to appropriate destination; checks answering machine regularly and ensures a response to callers who have left messages and require callback

Ensures enquiries are processed in a pleasant, polite, prompt and professional manner and ensures privacy of patient/client information is maintained





Uses public address system to announce events or page individuals according to Providence Care’s overhead paging policy

Identifies staff questions or potential concerns to the appropriate manager, with the goal of resolving issues to the best outcome for patients, clients and all who work at PCH

Transfers emergency phone system at the beginning of the morning shift and prior to the end of the shift, in collaboration with Security staff

Identifies when a visitor/client has a complaint/concern and either helps resolve the situation, supports the documentation of the complaint and/or contacts Patient Relations for additional, timely support

Is familiar with and understands responsibilities of Reception Services Officers documented in Emergency Code procedures; executes responsibilities when Codes are called

Why Work at Providence Care Hospital

Specialized sub-acute Care in rehabilitation, mental health services, complex medical management and palliative care

A hospital striving for excellence in care, education and research

Committed to people centred approach to care delivery

Competitive salaries with percentage in lieu of benefits & vacation

Healthcare of Ontario Pension Plan (HOOPP)

State of the Art Building with in office parking

On-site café and cafeteria with a variety of food options

Corporate and unit/service specific orientation for new hires

Focus on Healthy Workplace& Culture of Quality

Employee & Family Assistance Program

Education, mentorship and bursary opportunities

Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions

Located on the shores of Lake Ontario surrounded by park land and walking trails

Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.

Unless specifically stated, all job postings are for existing positions at Providence Care.

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📌 Reception Services Assistant, Part Time, Reception Services (New Brunswick)
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📍 New Brunswick