Transform quality data into decision-ready intelligence at Article in Vancouver, using analytics and root cause analysis to reduce COPQ. This hybrid role requires office collaboration three days weekly.
As Manager, Quality Insights, you will lead two Quality Insight Analysts and reshape the framework supporting quality performance. You will connect Qarma inspections, post-market defects, and customer claims while partnering with Business Intelligence & Analytics. The work spans standardized taxonomies, dashboards, investigations, and supplier accountability.
Key Responsibilities: Reassess metrics, reporting cadences, audiences, and quality insights structure
Connect inspection, defect, and customer claim data
Standardize defect codes and quality taxonomy
Lead root cause investigations using DMAIC, 5 Whys,



or Fishbone
Track COPQ trends and formulate CAPA recommendations
Requirements: 5+ years in quality management, analytics, or continuous improvement
2+ years of direct team management experience
Experience building reporting frameworks and quality processes
Proficiency with BI platforms, analysis tools, and Qarma
Bachelor’s degree or college equivalent; Lean Six Sigma preferred
Lead quality intelligence, analytics, and improvement initiatives for Article while guiding investigations and reducing defects across product categories.

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📌 Quality Insights Manager Vancouver (British Columbia)
🏢 Article
📍 British Columbia