Remote Collections Officers use DRS, negotiation, and customer service skills to resolve outstanding balances from a skilled home workspace.
At National Credit Recovery Inc (NCRi), this position contacts past-due customers and works toward timely payment resolutions. You will discuss balances, negotiate arrangements, educate clients about payment solutions, and document account activity. The role also requires regulatory compliance and collaboration with internal teams.
Key Responsibilities: Contact past-due customers by phone, email, or written communication
Negotiate payment arrangements and explain available payment solutions
Update customer accounts and document calls and agreements




Handle objections while following policies and regulatory standards
Meet individual collection targets and support department performance
Requirements: At least one year of third-party collections experience
At least one year of call center experience
Hands-on experience with DRS
English and bilingual verbal and written communication skills
Home workspace, wired Ethernet, and required internet speeds
Apply your DRS knowledge, communication abilities, and collections experience to help NCRi resolve customer accounts remotely.

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📌 Remote Collections Officer DRS (Quebec City)
🏢 NCRi
📍 Quebec City