Support customers with account solutions as a Customer Care Representative at UPLevel, using phone, email, and payment arrangement skills in a hybrid setting.
This temporary full-time position supports accounts under 60 days delinquent. You will help customers maintain valuable standing through first-party collections, account updates, and timely follow-up. The work requires communication, multitasking, and computer software skills.
Key Responsibilities: Communicate with customers through email and phone calls
Find solutions and arrange customer payments
Update accounts using exchanged documents
Meet weekly call and collection targets
Complete skip tracing tasks as needed
Requirements: Strong verbal and written communication skills
Ability to multitask and manage competing priorities
Comfort using Microsoft Office, softphones, and CRM systems
One to two years of administrative or customer service experience preferred
French and English bilingualism is an asset
Bring customer care, payment arrangement, and account management skills to UPLevel’s first-party collections team in Stratford or Etobicoke.

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📌 Customer Care Collections Representative (Ontario)
🏢 ESC Corporate Services
📍 Ontario