Lead retail coaching and customer service as a Key Holder, supporting store leadership while managing cash reconciliation and store operations.
This Key Holder supports the Store Manager and Assistant Manager in ensuring effective store running. You will model sales team behaviours and deliver inspirational, authentic, personalized customer service. The role suits an ambitious self-starter seeking first supervisory experience in prestige beauty retail.
Key Responsibilities: Support the Store Manager and Assistant Manager
Coach and mentor sales team members
Model customer service behaviours by example
Complete start and end of day cash reconciliation
Open and close the store on rota
Requirements: Proven retail experience, preferably within cosmetics
Ability to provide personalized customer service
Previous retail point-of-sale software experience
Retail availability including nights, weekends, and special events
Proof of right to live and work
Use retail experience, coaching skills, and cash handling knowledge to support sales targets in prestige beauty.

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📌 Retail Key Holder Cosmetics (Quebec City)
🏢 The Estée Lauder Companies
📍 Quebec City