Join Reliance and build a rewarding career with a team that supports your growth and success. As an Electrician, you'll provide residential electrical services while delivering an exceptional customer experience.
What You'll Do
Deliver best-in-class service experience in a professional courteous manner to internal and external customers.
Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales.
Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create.
Meet and exceed monthly sales targets and sales performance KPIs.
Maintain expert-level knowledge of our products and services.
Communicate (verbal and written) with internal partners on applicable customer-related interactions.
Communicate effectively interdepartmentally and cross-functionally.
Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service.
Contribute to continuous team improvements and business performance.
Other duties as assigned.
What We Offer
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
Paid training and professional development
Growth opportunities opportunities within an award-winning organization
Recognition programs and President's Club incentive trips
What You Bring
Minimum 3+ years of Inside Sales or business-to-business experience
Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.
Results-driven individual who takes initiative to drive the business.
Superior problem-solving skills and analytical ability
Top-notch customer service with both internal and external customers
Responsive and easily adapts; embraces change.
Ability and aptitude to recognize and positively address performance challenges.
PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
Excellent time management and organizational skills