Administrative Support, Surrey BC, Admin

Join our Administration team in Surrey, BC

Radius is hiring a full-time Administrative Support team member for our Surrey office. Reporting to the Administration Manager, you’ll keep the financial side of every shipment running smoothly: billing customers accurately, getting carriers paid correctly, and keeping accounts in good standing.

It’s an entry- to mid-level role with lots of variety, ideal for someone who loves detail, takes pride in getting things right, and enjoys helping customers and co-workers alike.

Salary: $45,000-55,000/year depending on experience
About us:
Customer service is at the heart of everything we do. As a quick-growing third-party logistics provider with locations in Surrey, BC and Mississauga, ON, we serve clients across North America with freight brokerage, warehousing, and supply chain consulting.

Our team goes the extra mile to deliver smart, cost-effective solutions and a seamless experience for every client.

Key Responsibilities

- Bill customer shipments accurately each day, following standardized procedures
- Create additional invoices as required for any additional charges
- Ensure all special billing clients are invoiced within the parameters of their procedure
- Identify issues preventing orders from correctly rating and fix where possible
- Complete all reporting requirements related to the billing function on time

Accounts Receivable

- Process cash receipts, including scanning cheques and processing credit cards




- Process new customer credit applications
- Perform customer account reconciliations as needed
- Monitor customer accounts to ensure adherence to payment terms
- When required, work with customers to collect on overdue accounts

Accounts Payable

- Audit, process, and post carrier invoices in correlation to shipments
- Prepare weekly payment run
- Contact vendors to revise incorrect billing
- Request backup documents from carriers

Administrative Support

- Maintain a customer service mindset and promptly investigate and respond to questions
- Contribute to the continuous improvement of all aspects of the Administration department
- Oversee the customer claims process for damaged and lost goods
- Update Standard Operating Procedures as necessary
- Save and send backup documents (BOL/POD) as required

Qualifications

- Proficiency in Microsoft Office, especially Excel, Word, and Outlook
- Basic accounting and administrative knowledge or experience
- Solid time management and the ability to juggle several priorities
- A solid work ethic and a sharp eye for detail and accuracy
- A positive attitude and a team-first approach
- Respect for private and confidential information
- The ability to plan and follow through on short- and long-term goals
- Logistics or transportation experience (an asset)
- Truck Mate or other transportation management software experience (an asset)
- A post-secondary certificate, diploma, or degree in a related field (an asset)

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📌 Administrative Support, Surrey BC
🏢 Radius Logistics
📍 Surrey