Position Summary

The Social Assistance and Membership Clerk provides respectful, confidential, and culturally grounded support to Boston Bar First Nation (BBFN) members. The role administers social assistance perks and maintains accurate membership records, including processing applications, updating the Band Membership List, responding to member inquiries, and completing required reporting. The Clerk works closely with members, BBFN departments, and Indigenous Services Canada (ISC) to help ensure services and records are timely, accurate, and compliant with applicable policies and requirements.

Key ResponsibilitiesSocial Assistance

- Meet with members to understand their financial and personal needs and help them access appropriate support.
- Assist members with applications for income assistance, crisis support, emergency aid, and related programs.
- Review and verify documents such as identification, residency, income, and dependency information to assess eligibility.
- Calculate benefit entitlements and arrange payments according to approved schedules.
- Prepare purchase orders, vouchers, and other payment documentation as required.
- Develop individualized action plans supporting members’ employment, training, education, or wellness goals.
- Refer members to employment services, counselling, education, health, housing, and other community resources.
- Advocate for members accessing external programs, including Employment Insurance, Canada Pension Plan, disability assistance, and housing supports.
- Reconcile monthly expenditures against funding allocations and prepare required financial and program reports.
- Submit monthly, quarterly, and annual reports to ISC as required.
- Support internal and external audits by maintaining complete and accurate program documentation.
- Participate in community outreach, workshops, and information sessions about available programs.
- Support projects and initiatives related to financial well-being, food security, and social development.

Membership and Records

- Maintain the Band Membership List, including recording births, deaths, marriages, transfers, and other changes.
- Process membership and status applications in accordance with BBFN policies and federal requirements.
- Assist members with registration documents, card renewals, and related forms.
- Prepare verification letters, reports, and certificates for community purposes, including elections, programs, and housing.
- Liaise with ISC Indian Registry administrators to help ensure membership records are current and compliant.
- Securely maintain digital and paper records, databases, case files, and supporting documentation.
- Respond to membership and registration inquiries in a respectful, timely, and supportive manner.
- Provide membership numbers and trend information for community purposes as requested.
- Perform general office duties, including filing, correspondence, and database management.

Collaboration and Confidentiality

- Collaborate with BBFN departments—including Housing, Health, Employment, and Education—to support coordinated services for members.
- Handle personal, financial, and membership information with discretion and maintain strict confidentiality in accordance with applicable privacy requirements, including FOIPPA and PIPEDA, where applicable.
- Ensure program delivery and record-keeping align with ISC requirements and BBFN policies.

Qualifications and Skills

- At least one year of experience in community services, office administration, records management, or a related clerical role.
- Strong organizational skills and attention to detail.
- Clear written and verbal communication skills, with a friendly and respectful approach.
- Ability to listen carefully, support members in vulnerable situations, and remain calm under pressure.
- Basic math, payment processing, and record-keeping skills.
- Proficiency with Microsoft Office/Microsoft 365, email, and database systems.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- A Class 5 driver’s licence is an asset.

Pay: $28.00-$30.00 per hour

Expected hours: 37.5 per week

Work Location: In person

📌 Social Assistance and Membership Clerk (Boston Bar)
🏢 Boston Bar First Nations
📍 Boston Bar