IT Services Business Development Manager

Job Type: Full-Time
Location: Canada – In Person
Experience: Minimum 2 years of relevant IT Services Sales experience
Salary: Competitive base salary + performance-based commission

Job Overview

We are seeking an experienced, results-driven IT Services Business Development Manager with a proven track record of generating new business and developing strategic partnerships in the IT Services industry.

Relevant IT services sales experience is mandatory.

The ideal candidate will have direct experience selling Managed IT Services (MSP), IT Field Services, Break/Fix, IT Infrastructure Support, or outsourced technical services to business customers.

Our primary objective is to expand our customer portfolio across Canada by securing partnerships with Managed Service Providers, IT outsourcing companies, system integrators, enterprise IT service providers, and OEM service partners.

This is a specialized B2B IT services sales position requiring the ability to identify potential customers, generate qualified business opportunities, engage decision-makers, and develop long-term client relationships.

Key Responsibilities

Business Development & Client Acquisition

- Identify and acquire new B2B customers requiring outsourced IT Field Services and onsite technical support across Canada.
- Develop relationships with MSPs, IT outsourcing firms, system integrators, OEM service providers, and enterprise technology companies.
- Generate qualified leads through cold calling, LinkedIn Sales Navigator, email outreach, networking, and targeted prospecting.
- Identify and engage IT Directors, Vendor Managers, Procurement Managers, Service Delivery Managers, and Operations Managers.
- Schedule discovery meetings, qualify new business opportunities, and develop sales pipelines.
- Manage opportunities through proposals, pricing discussions, negotiations, and contract closure.
- Identify and pursue vendor onboarding and strategic service delivery partnerships.

IT Services Sales

- Develop sales opportunities involving:
- IT Break/Fix and hardware maintenance
- Onsite IT Field Engineering and Technician Dispatch
- Managed IT Services and Technical Support
- IMAC/IMACD Services
- POS Installation and Maintenance
- Network Infrastructure and Hardware Support
- Smart Hands and Remote Hands




- IT Infrastructure Deployment and Rollouts
- Structured Cabling and Technical Site Support
- Understand client requirements involving technical coverage, SLAs, service delivery, and multi-location IT support.

Sales Management

- Maintain a qualified sales pipeline using CRM software.
- Track leads, opportunities, client communications, and follow-up activities.
- Prepare sales forecasts and business development reports.
- Collaborate with technical operations and service delivery teams.
- Achieve agreed targets for qualified meetings, new customers, contracts, and revenue generation.

Mandatory Qualifications

- Minimum 2 years of B2B sales or business development experience specifically in the IT Services industry.
- Proven experience selling or generating opportunities for Managed IT Services, IT Infrastructure, IT Outsourcing, IT Field Services, or Break/Fix support.
- Experience developing new customers and business relationships within the technology services sector.
- Knowledge of MSPs, IT outsourcing providers, IT infrastructure companies, or field service delivery organizations.
- Experience engaging IT decision-makers and managing enterprise B2B sales opportunities.
- Strong prospecting, cold calling, negotiation, and closing skills.
- Experience with CRM software and sales prospecting tools.
- Excellent English communication and professional presentation skills.
- Ability to independently generate and develop new business opportunities.

Preferred Qualifications

- Previous experience working for an MSP, IT service provider, system integrator, or IT field services company.
- Existing relationships with Canadian or US IT service providers.
- Experience securing outsourced IT support contracts or vendor partnerships.
- Familiarity with field technician dispatch, SLAs, service agreements, and IT service delivery.
- Experience using Salesforce, Freshsales, HubSpot, Apollo, ZoomInfo, or LinkedIn Sales Navigator.




- Proven achievement of new client acquisition and sales revenue targets.

Important Candidate Requirement

This position requires direct IT services industry experience.

Applicants whose experience is exclusively in unrelated sectors such as retail, real estate, construction, insurance, pharmaceuticals, or consumer products may not meet the technical industry requirements of this role.

Candidates should be able to clearly explain the IT services they have previously sold, their target customers, and examples of qualified business opportunities they have generated.

Performance Expectations

- Generate qualified IT services sales opportunities.
- Secure introductory meetings with relevant business decision-makers.
- Identify potential MSP, OEM, and IT outsourcing partnerships.
- Convert qualified prospects into new customers and service agreements.
- Develop recurring business opportunities for onsite IT services.
- Maintain an accurate sales pipeline and CRM records.

Compensation & Benefits

- Competitive base salary based on relevant experience.
- Performance-based commission and incentives.
- Professional growth opportunities in enterprise IT services sales.
- Prospect to develop long-term relationships with technology service providers across North America.

How to Apply

Please submit your updated resume through Indeed.

Applicants are encouraged to include:

- Years of experience selling IT services.
- Types of IT solutions previously sold.
- Experience with MSPs, IT outsourcing, or IT field services.
- Examples of successfully generated business opportunities or new customer accounts.
- Canadian or US market experience.
- Salary expectations and availability.

Only candidates with demonstrated, relevant IT services sales experience will be prioritized for interviews.

Pay: $44,600.00-$134,000.00 per year

Benefits:

- Casual dress
- Flexible schedule
- On-site parking
- Profit sharing

Application question(s):

- Have you previously sold Managed IT Services, IT Field Services, Break/Fix, or IT Infrastructure solutions?
- Have you acquired new B2B customers for an IT services provider?
- Have you sold IT services to Canadian or US businesses?

Experience:

- IT Services Sales : 2 years (required)

Work Location: In person

📌 IT Services Business Development Manager (Vancouver)
🏢 XENAI
📍 Vancouver