Company: Vantage Service Group
Location: Port Coquitlam, BC (office plus regular site visits to client properties)
Type: Full-time, permanent
Reports to: CEO, COO

About Vantage Service Group

Vantage Service Group is one of Western Canada's fastest-growing appliance service companies, operating across Metro Vancouver and Calgary. We repair, maintain and install residential and commercial appliances, and we are an authorized warranty servicer for major brands including Electrolux, Bosch, Danby, Midea and Sharp.

Property managers and commercial operators are the backbone of our business. We already work with roughly 270 property management companies, and we serve commercial clients such as laundromats, restaurants and multi-site operators. We run on our own in-house field service platform, a dedicated dispatch and coordination team, and a growing outbound sales team that books meetings with new accounts every week.

We are now hiring a local leader to own these relationships and grow this side of the business.

The Role

You will be the face of Vantage for every property management and commercial client. The role has two halves:

- Account management. You are the single point of contact for our PM and commercial clients: their questions, escalations, meetings, pricing conversations and service reviews. You make sure they get fast, reliable service and keep sending us work.
- Current business. Our business development team generates qualified leads and hands them to you. You run discovery, build and present proposals, negotiate terms, close the account and get it onboarded and booking jobs.

You will be supported by service coordinators, dispatchers and the business development team. You will not be doing this alone, but you will own the results.

What You'll Do

Own client relationships (property management and commercial)

- Act as the primary contact for all PM and commercial accounts: calls, emails, meetings and escalations
- Hold regular check-ins and service reviews with key accounts, in person where it matters
- Resolve service issues quickly by working with coordinators, dispatch and technicians, and follow through until the client is satisfied
- Manage account terms: pricing, service agreements, approval limits, billing preferences and warranty or guarantee questions




- Spot growth opportunities within existing accounts: more buildings, more service lines, appliance replacements, maintenance plans and commercial maintenance retainers
- Win back lapsed accounts and protect at-risk ones before they leave

Close new accounts

- Receive qualified leads from the business development team and follow up promptly
- Run discovery calls and site visits to understand each client's portfolio, volume and pain points
- Build tailored proposals and service agreements (pricing, response times, approval workflows, invoicing) and present them confidently
- Negotiate and close, then lead onboarding so new clients book their first job quickly and have a smooth first experience
- Represent Vantage at property management and industry events (e.g. strata, landlord and building-operator associations)

Run the pipeline

- Keep the pipeline accurate and current in our CRM and field service platform: every lead, proposal, stage and next step
- Give the business development team feedback on lead quality so targeting keeps improving
- Report weekly on pipeline, new accounts, account revenue and client issues
- Help develop proposal templates, pricing for PM and commercial clients, and the account management playbook as the department grows

Be the client's voice inside the company

- Bring client feedback back to service, dispatch and leadership
- Flag recurring service quality issues and help fix the process behind them
- Help shape service packages built specifically for property managers and commercial operators

What Success Looks Like

First 90 days

- You know our top PM and commercial accounts personally and have met the key ones
- Every BDR lead gets fast follow-up and a clear next step
- Your first new accounts are signed and booking jobs
- Clients know exactly who to call, and escalations are handled quickly and with follow-through

First 12 months

- Steady, measurable growth in new PM and commercial accounts




- Higher revenue per account and strong retention of existing clients
- A repeatable sales and account management process the department can scale on, including with additional hires

How we'll measure it: new accounts closed, revenue from new and existing accounts, account retention, proposal turnaround and close rate, and client response time.

What You BringMust have

- 3+ years in B2B account management, business development or sales, ideally selling services to property managers, strata, landlords or commercial facilities
- A track record of both closing new business and growing existing accounts
- Excellent communication in person, on the phone and in writing; comfortable presenting to owners and decision makers
- Strong organization: you keep a pipeline clean, follow up without being chased and never let a client fall through the cracks
- Comfortable with a CRM and with learning new software
- Valid driver's licence and reliable vehicle for client visits across Metro Vancouver
- Legally entitled to work in Canada

Nice to have

- Experience working in or with property management (e.g. as a property manager, strata manager or vendor to PM companies)
- Background in home services, trades, facilities maintenance or appliances
- An existing network among Metro Vancouver property managers and commercial operators
- Experience working with offshore or remote teams
- Familiarity with the Calgary market

Compensation & Benefits

- Base salary: C$65,000–85,000, depending on experience
- Commission on new accounts you close and on growth of the accounts you manage
- Expected first-year total earnings: C$100,000–130,000 for a strong performer
- Room to grow with the company as we expand across Canada and the US, including building and leading a larger accounts team

Why Join Us

- A real foundation to work from: hundreds of existing PM relationships and a sales team that feeds you leads
- Direct line to the leadership team and real influence on how the department is built
- A growing company with clear expansion plans

How to Apply

Send your resume and a short note telling us about the property management or commercial accounts you've managed or won, and the result you're most proud of.

Pay: $45,000.00-$65,000.00 per year

Work Location: In person

📌 Account Manager (Port Coquitlam)
🏢 Vancouver Appliance Service Pros
📍 Port Coquitlam