ExperiencePoint (EP) is a world-leading innovation capability-building company. We help organizations build the skills and conditions for innovation to thrive and become self-sustained. We immerse companies in an approach that puts customers and their needs at the heart of everything they do, empowering their people to be confident and creative problem solvers. We're looking for a driven and relationship focused Account Manager to grow the ExperiencePoint business by owning a portfolio of client accounts. You will serve as our client's main point of contact, deeply understand their goals, and ensure they get everything they need to succeed with our workshops and achieve real business impact. In this role, you'll own a sales target and partner closely with your Team Lead, collaborating across Sales, Marketing, and Product to build lasting relationships and retain and grow existing accounts in ways that serve our clients, strengthen our business, and advance our mission. Own and execute on the account strategy for your portfolio Retain and grow your existing accounts through value-driven engagement and proactive problem-solving Serve your clients end to end, from onboarding and delivery through to renewal Develop your account management craft and grow your career at EP Serve as the main point of contact for your accounts Deeply understand each account's business, strategic goals, and pain points to deliver tailored value Develop and execute client-specific retention plans, including risk identification and proactive outreach ahead of contract renewals or rebooking of repeat programs Lead annual business reviews showcasing relationship outcomes, ROI, and long-term roadmaps this includes a strategic plan for account growth & pipeline development Share best practices,



lessons learned and success stories with other sales team members to support everyone's growth and development Leverage and update engaging "success plays", email templates, and meeting frameworks to help streamline Sales and Customer Experience activities Work with the Product, Marketing, and Sales Teams to champion customer insights and stories Support Marketing to develop customer stories, case studies, and client references Meet administrative responsibilities, including timely updating of Simple, Salesforce and other platforms the team uses Sales

Responsibilities:
Meet or exceed your sales target by maintaining and serving your accounts, reviewing historical programs, building relationships, and optimizing growth opportunities Create and maintain a sales pipeline to maintain and work towards quota over-achievement Collaborate with your Team Lead and the VP, Sales to build and execute on your specific account strategies Proactively present workshops or new offerings that align with your accounts' goals Work with clients to develop sales proposals, pricing strategies, and program positioning in support of our GTM efforts Update Salesforce opportunities minimum 1x per week in order to establish a reliable forecast for your business; Follow best practices as prescribed in the sales playbook(s) Together with your Team Lead,



lead contract renewal negotiations and collaborate internally to address any issues or barriers to success Ensure all session-related tasks are completed for each client workshop (Sales-to-Fulfillment handoff) Maintain relationships and coordinate logistics with clients' Program Coordinators under your accounts Follow up with clients the following day with the NPS survey and record survey results from clients (when necessary) Develop creative strategies to increase client engagement and produce EP advocates Lead bi-annual Account Reviews to help demonstrate impact (utilization rates, facilitator rates, NPS, stories) Drive block utilization by co-creating a plan with the account to achieve the desired block and fund utilization Proactively detect accounts that are not using their blocks and adjust your plan to drive usage Own monthly Block Utilization + Facilitation Status Reports for your accounts Ensure support phones and emails are monitored 24/7, 365 days a year, and respond to client inquiries within 2 hours (4 hours after hours) using Service Cloud Track all customer feedback and issues and forward them to products@experiencepoint.
Highly organized and proactive, adept at managing multiple accounts and priorities simultaneously Conducts thorough account research and, in collaboration with their Team Lead, can build an account plan Salesforce and Service Cloud experience is an asset but not a requirement Previous account management experience, specifically retaining and growing existing client relationships, is an asset Customer-obsessed with a deep understanding of how to provide value to their assigned accounts Confident leading business reviews and renewal conversations, and spotting opportunities to grow your accounts We believe excellent work starts with

📌 Remote Account Manager (Moncton)
🏢 ExperiencePoint
📍 Moncton