Client Success Specialist Dandelion, empowered by Know Company, is a digital transformation and licensing Partner for Google, Amazon, The Trade Desk, Yahoo, and Vistar marketing platforms, as well as other advertising technology tools. Focused on enhancing clients' digital marketing maturity, Dandelion delivers strategies that blend platform licensing, consulting, advanced analytics and marketing technology solutions that are unparalleled in the industry. Diversity We celebrate diversity on our team; All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, or other considerations. Know Company uses a hybrid model, where you are able to work from home, the office, or a combination of both. We actively encourage our team to be empowered and autonomous when choosing a work environment conducive to their own individual performance. All employees must be able to travel to a Know Company office as necessary at their own expense. Client Success Specialist The Client Success Specialist works closely and is comfortable working with Enterprise-level clients, their third-party agencies and Dandelion's internal resources. They must have the expertise and knowledge of both the business and platforms required to effectively manage these high-touch accounts while progressing them down the maturity path. As a consultative partner,



the Client Success Specialist will advise our clients on industry trends and ways to harness different technology solutions to identify growth opportunities for the client and Dandelion. Owns existing and new client relationships for key accounts and acts as an additionalresource for all services Supports and understands all client needs to provide full-funnel recommendations and analyze opportunities Analyzes and identifies a client's marketing maturity and provides insights and feedback while transitioning them along the various stages of growth Leads client status meetings on a regular cadence to ensure that relationships and projects arerunning smoothly Helps build collateral for regular business reviews, pulling information from internal teams as appropriate Works in tandem with other Dandelion teams to oversee the execution and progress of projects, ensuring value and relevance to Clients Helps to provide resolutions to a diverse range of complex problems associated with Client business needs Bachelor's degree from a recognized university in a related field ~2+ years of experience working in digital account management ~ Salesforce ~ As a certified Google Sales Partner and Amazon Advertising Partner, Dandelion maintains a highly collaborative working dynamic not only with our teammates and clients but our valued Partners. Base compensation ranging from $56,000
- $75,000 CAD Access to excellent health and dental plan Unlimited vacation (up to 4 weeks at a time) Flexible work setting Provided technology and ongoing compensation to work from home (Laptop/Equipment/Cell/ Internet allowance)

📌 Client Success Specialist (Ottawa)
🏢 Dandelion
📍 Ottawa