Responsibilities：

- Operational Data Support: Collect, organize, and maintain daily operational data from warehouses, sorting centers, and last-mile delivery sites (on-time rate, delivery exceptions, sorting accuracy, etc.) to support operations and business decisions.

Requirements：

- Bachelor's degree or above, preferably in Logistics, Supply Chain Management, Business, or a related field.
- 1–3 years of experience in logistics operations or a related role; candidates with last-mile delivery experience (station operations, dispatch, courier/express network) are strongly preferred.
- Proficiency in Excel (pivot tables, basic formulas) and hands-on experience with data visualization tools such as Tableau or Power BI.
- Basic understanding of logistics/supply chain operational metrics (on-time delivery, exception handling, service levels); experience with WMS/TMS or dispatch systems is a plus.
- Strong communication and collaboration skills, with the ability to work with frontline operations teams and management.
- Self-motivated, detail-oriented, and able to manage multiple tasks in a fast-paced environment.




- Familiarity with SQL is a plus but not required; no heavy programming or advanced statistical modeling required.
- Reporting & Dashboards: Build and maintain KPI reports and dashboards using Excel, Tableau, and Power BI to visualize operational performance for management and frontline teams.
- Operations Improvement Analysis: Work with site/warehouse/dispatch teams to identify operational bottlenecks and anomalies (delivery delays, mis-sorts, capacity issues), perform root-cause analysis, and provide actionable recommendations.
- Data Accuracy & Management: Ensure the accuracy, completeness, and timeliness of operational data; maintain data records and troubleshoot data discrepancies with relevant teams.
- Cross-functional Collaboration: Work closely with warehouse, dispatch, station, and delivery teams to understand business needs and translate them into data-driven solutions.
- Reporting: Prepare regular operation reports (daily/weekly/monthly) and ad-hoc analyses to communicate findings and recommendations to stakeholders.

Job Types: Full-time, Recent-Grad, Permanent

Pay: $50,000.00-$60,000.00 per year

Work Location: In person

📌 Regional Support Specialist 运营支持专员 (last-mile) (Mandarin Required)- Toronto
🏢 GOFO
📍 Mississauga