Beginning on Monday, November 2nd until December 31st/2026.
* Possibility of Extension *
Our client is a leading provider of benefits and retirement plan brokerage, consulting, and administrative services, with an unwavering focus on our core values: integrity, respect, commitment to our clients, and excellence in service through innovation, attentive listening, collaboration, and responsible corporate citizenship.

They provide an inclusive and supportive environment, where employees feel respected, valued and receive the resources required to help employees reach their full potential.

We are hiring several Customer Service/Call Centre Representatives for a special project expected to last approximately 2 months. In this role, you will be responsible for administration of employee benefits and retirement plans, maintaining up-to-date records and ensuring compliance with relevant legislation and policies.

Key Responsibilities:

- Oversee benefits enrollments, ensuring accurate information is input on system and provided to vendors.
- Enter necessary benefit-related transactions and changes into the benefit system accurately.
- Support members with benefit queries.
- Manage communications and coordination of coverage.

Qualifications:

- Minimum of 2 years’ experience in the group benefits and retirement industry is an asset
- 1-year related experience pertaining to administration, customer service
- Knowledge of computer technology systems and software applications to prepare letters, memos, correspondence, and calculations in Excel.

Competencies/ Skill set:

- Communication – Excellent written and oral communication skills, communicate clearly, ,



and adapt communication style appropriately.
- Teamwork – Work cooperatively and effectively with others, managing their workload and is willing to puts in extra effort when needed to help others.
- Goal Oriented – Demonstrate good critical thinking, analytical, and problem-solving skills.
- Integrity and Confidentiality – have a high level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgment.
- Attention to Detail - Able to accomplish and complete tasks while demonstrating a thorough concern for all areas involved, regardless of how small. Ensures information is complete and accurate and follows-up when necessary to ensure all commitments have been fulfilled.
- Customer Service – exceptional customer service and positive relationship building skills. Ensures professional and courteous service. Fosters an environment that is concerned with delivering the highest quality services to employees.

This role is an in-office role located in Oakville. Working hours will be an 8 hour shift with flexibility to choose your hours, between 8:00 am and 6:00 pm. Flexibility is key as every effort will be made to accommodate your preference however it cannot be guaranteed.

Reference ID: IND1

Pay: $21.50 per hour

Expected hours: 40.0 per week

Advantages:

- Casual dress
- Flexible schedule
- On-site parking

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Call center: 1 year (required)
- Customer service: 2 years (required)

Work Location: In person

📌 Benefits Administrator (Oakville)
🏢 Workforce
📍 Oakville