Job Schedule: Full-time, (Hybrid 4 days onsite, 1 day Remote) Education Requirement High School Diploma We are currently looking for a Bilingual Senior Customer Service Representative to join our team in Mississauga, ON. With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. This Role will be responsible for responding to escalated customer and dealer issues, spanning multiple departments in a manner consistent with provincial and federal laws and departmental standards using effective and creative problem-solving skills, and effective communication with dealer staff, internal staff and external vendors. Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns. Activities include training on policies and procedures. Conducting ongoing training sessions; assisting with directly resolving questions or concerns of a dealer or customer; Verifies work completed by reps for detail and accuracy. Handles escalated issues and ongoing customer correspondence prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries. Monitors agents to ensure quality service while coaching and developing agents. Monitors workflow to ensure timely and accurate response to customer correspondence. Monitor all incoming customer mail and emails. Minimum High School Diploma has 1-3 years' experience in the area of customer service relating to automotive finance. The candidate must be bilingual (English & French ). Proficiency in Word/Excel/Outlook , as well as a good comfort level adapting to recent computer systems. Incumbents speak on behalf of the company and on behalf of supervisors when dealing with customer/dealer complaints.



Bachelor's Degree or College Diploma in Business preferred. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. All of us at Nissan
- regardless of functional area or expertise
- share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Career Growth and Continuous Learning Opportunities: Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization. Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide. All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. People are our most valuable assets, and Nissan seeks to maximize the power of each individual member of our team.

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