Customer Success Specialist LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our solid growth trajectory, we're looking for talented, driven, and collaborative individuals to join us and help shape what's next. Recognized as one of Canada's Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged. At LBMX, you'll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional. We are seeking a Customer Success Specialist to build and nurture strong relationships with our existing clients, helping them deepen their engagement within the Supply Cloud network. In this role, you will analyze customer performance and collaborate with clients to identify strategies that maximize the value of their monthly investment. A solid comfort level with computer tools and systems is important to succeed in this position. Above all, they must be committed to delivering an exceptional customer experience. Positions Available:1, Open to onsite, hybrid or remote. Identify and engage the appropriate decision-makers at partner organizations byleveraging our CRM, LinkedIn, and existing internal contacts. Lead customer meetings to gather requirements, provide project updates, and ensurealignment throughout the engagement. Proactively uncover unrealized opportunities and partner with customers to drive additional value and growth.



Analyze trading partner data and develop compelling presentations to encouragegreater engagement on the LBMX Supply Cloud platform. Act as a customer advocate by proactively managing and resolving issues to ensure apositive customer experience. Consistently demonstrate a professional, customer-first approach, delivering servicethat exceeds expectations. Ensure accurate and up-to-date maintenance of all customer data within our CRM. Meet all job metrics related to customer interactions & touchpoints. Our customers' success is your success. Strong verbal communication skills with the ability to build rapport over the phone and through video platforms such as Microsoft Teams. Experienced in onboarding, proactive outreach, issue resolution, and identifying expansion opportunities to drive long-term customer satisfaction and retention. Capable of managing multiple projects from start to finish while effectively prioritizing to meet deadlines. Proficient in using standard business software, including Microsoft Excel, Outlook, and Word. Fluent in English (reading and writing). Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program ~ Three weeks' vacation and five personal days to start, plus additional paid LBMX holidays throughout the year ~ Flexible summer hours and a strong commitment to work-life balance ~ Education subsidies to support your professional growth ~ Maternity, Parental, and Compassionate Care Leave top-up program ~$500 new hire home office allowance LBMX is committed to building an inclusive workplace. If you require accommodation at any stage, please let us know.

📌 Remote Customer Service Phone Agent (London)
🏢 LBMX
📍 London