Join Our Team!

Are you organized, customer-focused, and comfortable working around vehicles? We are looking for a Service Advisor to join our growing operation in Hamilton.

In this hands-on role, you will help keep our fleet moving by coordinating vehicle repairs, supporting rental operations, communicating with customers, and maintaining accurate fleet records. You will work closely with our technicians, rental department, outside repair facilities, and management team to keep daily operations running smoothly.

This is a great opportunity for someone with experience in automotive service, commercial vehicles, fleet operations, rental coordination, or service administration who enjoys a varied role where organization, communication, and problem-solving matter.

What We Offer

- Competitive annual salary of $50,000–$60,000, based on experience
- Full-time, permanent employment
- Paid training and onboarding
- Dental, vision, and life insurance benefits
- A supportive, team-oriented work environment
- Opportunities for professional growth and advancement
- The opportunity to build your knowledge of commercial fleet and transportation operations

What You'll Be Doing

Customer Service & Service Coordination

- Respond to customer inquiries by phone, email, text, and in person.
- Communicate repair updates, explain completed work and reported damages, and notify customers when vehicles are ready.
- Create work orders, schedule maintenance and repairs, and coordinate with technicians, dealerships, and outside repair shops.
- Monitor repair progress, communicate priorities, and arrange towing or roadside assistance when needed.

Fleet & Rental Operations

- Coordinate rental vehicle pickups,



deliveries, loaners, and spare units.
- Track fleet availability, rental periods, fuel usage, and vehicle readiness.
- Ensure rental vehicles are serviced, fuelled, clean, and ready for use.
- Prepare rental agreements, inspect vehicles for damage, and maintain accurate records and supporting documentation.
- Coordinate fuel cards, 407 transponders, billing spreadsheets, and related invoices.

Fleet Administration & Compliance

- Maintain vehicle records and fleet databases using Odoo and other internal systems.
- Process vehicle licensing, registration, new plates, registered-weight changes, and replacement ownership documents as required.
- Maintain heavy-truck document books and coordinate emissions testing schedules.
- Document vehicle damage, incidents, repairs, and related follow-up.
- Support yard operations when required, including moving and fuelling vehicles.

Teamwork & Daily Operations

- Work closely with the service shop, rental department, and management team.
- Help resolve vehicle-related issues and customer concerns efficiently.
- Keep paperwork, schedules, and fleet information organized and up to date.

What We're Looking For

Required

- Valid Ontario G-class driver's licence.
- Clean driver's abstract.
- Strong communication and customer service skills.




- Good organizational skills, attention to detail, and the ability to prioritize multiple tasks.
- Basic computer skills, including Microsoft Word and Excel.
- Willingness to learn company systems, procedures, and fleet processes.

Preferred Assets

- Experience in automotive service, commercial vehicles, transportation, fleet operations, rental operations, or service administration.
- General knowledge of vehicle maintenance, repairs, and automotive or truck parts.
- Experience coordinating technicians, repair shops, maintenance schedules, or vehicle deliveries.
- Familiarity with Odoo, Protractor, ERP systems, dispatching software, or fleet management systems.
- Approximately three years of relevant experience is preferred.

The Right Fit
You are dependable, proactive, and comfortable balancing customer communication with administrative work. You can keep track of details, follow through on outstanding tasks, and work effectively with different departments in a busy fleet environment.

Previous experience with our exact systems is not essential if you bring relevant experience, a strong work ethic, and the ability to learn.

Ready to Apply?

If you enjoy working with vehicles, solving problems, and helping keep a fleet operating efficiently, we would like to hear from you.

Apply today to join our team in Hamilton, Ontario.

Job Type: Full-time, Permanent

Advantages:

- Dental care
- Life insurance
- Vision care

Work Location: In person

Job Types: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Dental care
- Life insurance
- Vision care

Work Location: In person

📌 Service Advisor (Canada)
🏢 Thomas Solutions
📍 Canada