Join a Growing, Family-Owned Business

Stormore Home Solutions is an established family-owned company specializing in high-quality home improvement products and services, including custom blinds and glass solutions. We take pride in delivering exceptional customer experiences from the initial sale through final installation.

We are seeking an organized, proactive, and customer-focused Office & Sales Support Coordinator to join our team in Surrey. This role is ideal for someone who enjoys variety in their day, thrives in a fast-paced environment, and takes pride in keeping projects organized and moving forward.

As a key member of our team, you'll support sales activities, coordinate customer communications, assist with installation scheduling, and help ensure our daily operations run smoothly. We are looking for someone who is organized, adaptable, and eager to learn. Prior office experience is helpful, but we are equally interested in candidates who bring a positive attitude, strong work ethic, and the ability to manage multiple priorities.

Hours: Monday through Friday, 7:45 am-4:00 pm (onsite)

What You'll Do

Sales & Customer Support

- Assist customers and the sales team with inquiries, quotations, orders, and follow-up communications.
- Enter and maintain accurate customer, order, and project information.
- Serve as a point of contact for customers throughout the order and installation process.
- Prepare and update order details, drawings, and project information using company software.
- Respond professionally to customer questions and help resolve routine concerns.




- Track project progress and maintain accurate records of orders, installation dates, and customer communications.

Installation Scheduling Support

- Assist with coordinating daily and weekly installation schedules.
- Help manage schedule changes due to customer requests, changing priorities, delays, or staffing needs.
- Coordinate communication between installers, customers, sales staff, and management.
- Schedule and confirm installation appointments and assist with rescheduling when required.
- Work closely with sales, production, and installation teams to ensure products and materials are ready for scheduled installations.
- Monitor scheduling updates and help resolve conflicts to keep projects on track.
- Provide administrative support to the installation team as needed.

Office Administration

- Provide general administrative and clerical support.
- Answer incoming phone calls and respond to emails in a professional and timely manner.
- Maintain organized electronic files, records, and correspondence.
- Assist with order processing, data entry, and reporting.
- Support management with process improvements and operational efficiency initiatives.
- Assist with other office-related responsibilities as required.

Qualifications





- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office, particularly Outlook and Excel.
- Confidence learning new software and business systems.
- Strong attention to detail and problem-solving abilities.
- Ability to work independently while collaborating across multiple departments.
- Professional and customer-focused approach.
- Experience in scheduling, customer service, administration, sales support, home improvement, construction, trades, or field service environments is considered an asset.
- Previous office experience is an asset but not required.

Why Join Stormore?

- Competitive hourly wage of $22-$25 per hour, based on experience.
- Stable, full-time schedule with 40 hours per week.
- Opportunity to learn and grow within a well-established family business.
- Cooperative and supportive team environment.
- Diverse role with exposure to sales support, customer service, scheduling, and office operations.
- Opportunity to make a meaningful impact on the customer experience from start to finish.

If you're highly organized, enjoy working with people, and excel at keeping multiple projects moving forward, we'd love to hear from you.

Job Types: Permanent, Full-time

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Application question(s):

- What is your desired salary range?

Experience:

- administrative assistant: 2 years (preferred)
- customer service: 1 year (preferred)
- Sales support: 1 year (preferred)

Work Location: In person

📌 Office Coordinator/Sales Support (Surrey)
🏢 HRfx Consulting
📍 Surrey