Existing Vacancy

Partner Support Specialist

A little about us…

Progressa is a Canadian lender focused primarily on non-prime and near-prime consumers. Our online technology platform allows us to provide our customers with a seamless borrowing experience, and our data-driven underwriting approach allows us to quickly work through complex financial situations with ease. By paying bills directly for our customers, we provide peace of mind, an opportunity to rebuild credit and begin planning a brighter future.

Why join the Progressa Team?

At Progressa, we are a diverse group whose mission is to achieve measurable improvement to our customers' financial health. We are committed to creating an inclusive, fun, vibrant workplace where our employees and clients feel respected and supported. At Progressa your story and goals matter to us. We encourage teamwork, friendship and enthusiasm while maintaining a healthy work workplace. Below is a brief list of some of the perks of joining Progressa:

Health & Dental Benefits Program

RRSP Match

Paid Day Off on Your Birthday!

Remote Work

Paid Vacation

Position Summary:

Reporting to the Manager, Partner Support, the Partner Support Specialist will be responsible for building and maintaining strong relationships with Progressa’s Agency Partners. As the first point of contact to our valued Agency Partners, the Partner Support Specialist will provide exceptional customer experience and support the development and growth of solid B2B relationships.

Responsibilities:

● Manage, develop,



and build robust trusting relationships with our Agency partners by acquiring a thorough understanding of their needs and delivering consistent and timely customer service and solutions that meet and/or exceed their objectives for success

● Obtain client account details from our external partners for the purpose of initiating loan applications, tracking and reporting on the status of loans

● Provide exceptional service to inbound calls from Agency partners and others involved in the debt collection industry through clear, consistent, and timely updates on client applications as needed

● Act with a sense of urgency in following up on Collection Agent requests with internal Progressa teams including Underwriting and Financial Services Representatives

● Educate our Agency Partners and their Agents on the Progressa Client profile and the internal minimum requirements that result in lending decision outcomes

● Build strong internal relationships and collaborate with cross-functional teams within the organization to enable a seamless experience for our Agency Partners and our Clients as they seek our services

● Updates and maintains detailed client data in Salesforce as required

● Provide daily updates to Progressa’s debt collection network as per the assigned queue





● Escalate issues as required to Management

● Other related duties as required or assigned

Required experience, knowledge, and skills:

● Minimum of 1 - 2 years of experience in customer service, sales, account management, or a similar role, preferably within a B2B environment

● Minimum 1-year experience in the Lending or Collections industry preferably

● Previous experience with Salesforce or similar CRMs would be considered an asset

● Excellent communication & interpersonal skills with a demonstrated ability to grow and develop partnerships using a value-based approach

● Exceptional customer service skills and phone manners, sales experience is considered an asset

● Intermediate MS Office and Google Suite skills

● High level of assertiveness, strong attention to detail and an aptitude for multi-tasking

● Well-developed organizational and time management skills

● Ability to interpret, adapt to and apply guidelines and procedures

● Self-starter, able to work independently and as part of the team

● Open availability to work varying shifts between 8am to 9pm Monday to Friday, and 9am to 1pm on Saturdays (rotational)

Artificial intelligence (AI) tools may be used during the initial screening stage of the recruitment process to assess applications. All final hiring decisions are made by human decision-makers.

Pay: $22.00 per hour

Benefits:

- Casual dress
- Employee assistance program
- Paid time off
- RRSP match
- Work from home

Work Location: Remote

📌 Partner Support Specialist (Canada)
🏢 Progressa
📍 Canada