Full time Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Work within a virtual team environment to provide heavy commercial support up to and including all aspects of order execution and follow up utilizing available quotation and Enterprise Resource Planning (ERP) tools. Communicate with related internal and external customer and vendor contacts. all auto-functions occur correctly; Assist in the management of bids to apprise sales department of pre-bids and due dates. Responsible for submitting rental, sale, field service and work orders for invoicing. Utilize Customer Relationship Management (CRM) tool daily to input recent data and maintain existing data to current status for both direct customer interactions and communication to the sales teams. Create legendary customer service experiences for internal and external customers. Maintain continual communication with virtual team to ensure work flow is maintained and both internal and external customer expectations are met. Participate in special projects to create best practices, improve processes, create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions. 3-5 years of customer service experience ~2-year degree or equivalent customer service experience ~ Strong customer service skills ~ Ability to work with diverse workforce and customer base ~ Proficient in Microsoft Office Experience with Salesforce.com Customer Relationship Management (CRM)



and/or Enterprise Resource Planning (ERP) tools Prior experience in industrial, construction or municipal environments Continuous improvement mindset External: Direct and indirect customers Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) ~ Regularly required to sit or stand, reach, bend and move about the facility Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Business Office Workplace that includes laptop and standard office equipment; work performed in an open plan, cubicle work space or remote setting Travel requirement: Travel required to fulfill the duties listed above; other travel as needed or required by the company Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for communities around the world by engaging all stakeholders and educating about water issues. Inclusion and Belonging at Xylem Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges. Learn more about our commitment to Inclusion and Belonging. ( )

📌 Customer Support (Canada)
🏢 Xylem
📍 Canada