28 Oct
|
Winsport
|
Canada
Full time On-site We are looking for a passionate and people-focused Assistant Manager, Food & Beverage Outlets to help lead the way. In this hands‐on role, you will support daily operations across the Food Court, Coffee Market, and the Eighty‐Eight Bar & Grill, while supporting Catering services and other WinSport outlet locations including Hockey House and the Garden Café. Working closely with the F&B; Manager, you will help shape a consistent, high-quality guest experience, while ensuring smooth service, strong inventory practices, and a well-supported frontline team. Build and lead a cohesive, high-performing team by delivering clear training, ongoing coaching, and fostering daily engagement. Support recruitment, onboarding, and performance management in collaboration with our Team & Culture Department. Promote a positive and inclusive work environment where team members feel supported and motivated. Collaborate with other Food & Beverage Department heads to develop effective weekly schedules. Guest Experience & Service Excellence Champion exceptional customer service by responding to guest needs and concerns with professionalism and urgency. Ensure that all front-of-house operations meet or exceed service standards. Oversee procurement, receiving, and management of inventory across outlets. Conduct accurate monthly inventory counts of beverages and packaged goods. Maintain cleanliness, organization, and functionality of all service areas and equipment. Support of the development and implementation of promotional programs, seasonal offerings, and guest services initiatives. Collaborate with culinary, catering, and procurement team to support menu development and promotional activities.
Promote and uphold all safety practices in accordance with WinSport policies and OH&S; protocols. Identify and report safety hazards immediately, taking proactive steps to prevent incidents. Proven strong customer service experience in the service industry. Strong leadership and people management skills. Proficiency in organizational and time management. Financial management skills, including budgeting and cost control. Knowledge of Cocktail and beverage menu creation is an asset. Knowledge in operating point of sale systems at a management level is an asset. Knowledge of inventory management and procurement processes. Proficiency in computer applications such as Microsoft Office. Food safety certifications such as ServSafe or equivalent. Any other relevant certifications related to hospitality management or food and beverage operations. Class 5 Driver's License. Flexibility in
working hours
, including evenings, weekends, and holidays Must be able to work long hours at a computer Coordinates work across teams and consults key partners early to deliver outcomes Identifies patterns and recurring safety risks Adjusts plans, staffing, or resources to reduce risk Holds teams accountable for commitments and performance Aligns work and resources to achieve goals using performance data and trends Makes trade-offs based on outcomes, capacity, and metricsBuilds team capacity through planning, pacing, and recovery Food, beverage, retail and program discounts Access to our world‐class gym facility You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.
📌 Assistant Manager (Canada)
🏢 Winsport
📍 Canada