About Us

GreenTee Richmond Golf Centre is a premier indoor golf and lifestyle destination in Richmond. We combine state-of-the-art simulator bays, private VIP suites, personalized member services, and exceptional dining experiences under one roof.

We are building a foundational pre-opening team built on professionalism, mutual respect, dependability, and a collaborative work culture. We are currently seeking driven candidates for our Front Desk & Member Service team.

The Role: Front Desk & Member Service Associate

As the first point of contact for our members and VIP guests, you will represent the core values of GreenTee. You will oversee daily reception, manage simulator bay and room bookings, assist guests with golf simulator operations, and deliver a high-touch hospitality experience.

Key Responsibilities:

- Welcome members, VIPs, and guests with warmth, warmth, and professional etiquette.
- Manage bay reservations, check-in flows, and coordinate daily floor operations seamlessly.
- Introduce guests to indoor golf simulators and offer basic operational guidance.
- Build and maintain member relationships by remembering preferences and delivering personalized service.
- Handle guest requests, inquiries, and immediate service needs calmly and efficiently under pressure.
- Maintain confidentiality and respect privacy standards for high-profile clientele.

What We Are Looking For

- Excellent personal presentation, refined communication skills, and a natural service-oriented mindset.
- Strong multitasking abilities, adaptability, and the capacity to stay positive in a fast-paced environment.
- Fluent in English with strong interpersonal and active listening skills.
- Fluency in Mandarin or Korean is a strong asset .
- Dependable, respectful, and excited to contribute to a collaborative team culture.

Qualifications & Preferred Experience

- Experience in luxury hospitality, fine dining / high-end F&B;, luxury retail, private clubs,



or VIP concierge service is strongly preferred.
- General familiarity with golf or indoor golf technology is an asset (training will be provided).
- Flexible availability to work shifts including evenings, weekends, and holidays.
- Excellent customer service skills with a friendly, approachable demeanor
- Qualified and polished presentation
- Ability to remain composed while managing multiple guests and requests
- Cash-handling and payment-processing experience

Responsibilities

- Welcome members and guests and provide a skilled first point of contact
- Complete guest check-in and check-out procedures
- Confirm simulator reservations, suite assignments, membership status and applicable charges
- Process new bookings, cancellations and reservation changes
- Answer incoming telephone calls, emails and general inquiries
- Explain simulator options, facility amenities, pricing, promotions and membership benefits
- Process payments, deposits, refunds and account charges through the point-of-sale system
- Coordinate guest arrivals with Golf Operations, Member Services and restaurant staff
- Monitor booking schedules and help keep simulator sessions running on time
- Provide directions and information regarding suites, restaurant areas, retail, washrooms and other amenities
- Manage guest requests and resolve routine concerns professionally
- Assist with member events, tournaments, group bookings and private functions Maintain an organized, clean and presentation-ready reception area
- Communicate special requests,



VIP arrivals and accessibility needs to relevant departments.
- Welcome golfers and assist them with preparing for their simulator session
- Escort guests to their assigned bay or private suite Explain the basic operation of Golf VX simulators and related equipment
- Set up player profiles, game formats, courses and simulator settings
- Assist guests with troubleshooting minor simulator or technology issues
- Report equipment malfunctions and coordinate technical support when required
- Reset bays and suites promptly between reservations
- Monitor session times and provide courteous reminders when bookings are nearing completion
- Complete opening, closing and shift reconciliation procedures

Employment Status: Full-time, Part-time

Pay: $20–$24.00 per hour, based on experience and qualifications

Ability to work flexible hours, including evenings, weekends and holidays as required.

Work Location: Richmond, BC

What We Offer

- Opportunity to be part of an elite pre-opening team and shape the member experience from ground zero.
- A supportive, respectful, and professional work atmosphere.
- Competitive compensation package with room for internal growth.
- Staff discounts on golf simulator usage and integrated F&B.;

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $20.00-$24.00 per hour

Benefits:

- Flexible schedule

Application question(s):

- Please describe your previous work experience in luxury hospitality, private clubs, fine dining, or VIP concierge services. Include how many years of experience you have, your role and responsibilities, and one specific example of how you personally delivered exceptional service to a high-end or VIP guest.
- Are you available to work a flexible schedule, including evenings, weekends, and holidays?

Work Location: In person

📌 Front Desk/Member Service Associate(Mandarin/Korean preferred) (Richmond)
🏢 GreenTee Richmond Golf Centre
📍 Richmond