Operations Manager — Six-Month Temporary Opportunity
Full-time | Potential for extension or permanent employment

Join DARTS in a leadership role supporting specialized transportation services in Hamilton. We are recruiting an Operations Manager to oversee daily operations and support service delivery during a period of leadership transition.

This recruitment is for an existing temporary vacancy with an anticipated duration of six months. Depending on future organizational requirements and the outcome of the leadership transition, the appointment may be extended or become permanent. Neither outcome is guaranteed.

Overview

DARTS provides specialized transportation services in Hamilton and is recruiting an Operations Manager to guide daily operations, support departmental leaders, and maintain safe, reliable service for Passengers.

This position fills an existing temporary vacancy during a leadership transition. The anticipated term is approximately six months, with the possibility of an extension or permanent appointment.

About the Role

Reporting to the Executive Director, the Operations Manager brings together the people, resources, and processes that support DARTS’ transportation services. As a member of the senior leadership team, you will turn organizational priorities into practical operating plans, monitor departmental performance, and identify opportunities to improve service.

Your portfolio includes Operator supervision and training, Call Centre services, fleet maintenance, scheduling, and resource deployment. Success in this role requires sound judgment, strong leadership, and the ability to coordinate several departments in a dynamic service environment.

Your Leadership Team

You will directly supervise the following positions:

- Operator Team Leader: Oversees the Operator Training Supervisor and Operator On-Road Supervisor, supporting Operator onboarding, training, coaching, and daily performance.
- Call Centre Team Leader: Leads Call Centre staff responsible for responsive customer service and accurate trip bookings.
- Maintenance Team Leader: Directs Maintenance staff and coordinates vehicle servicing, fleet safety, and regulatory compliance.




- Planning & Deployment Coordinator: Coordinates vehicle and resource deployment to meet daily service requirements.

What You Will Do

Coordinate Daily Operations

- Direct transportation, maintenance, scheduling, and customer service activities to ensure departments work effectively together.
- Establish operating priorities, departmental plans, and measurable performance objectives.
- Review processes and resolve operational issues that affect efficiency, reliability, or service quality.
- Align daily decisions and resource allocation with DARTS’ strategic direction.

Lead and Develop Departmental Leaders

- Set clear expectations and provide regular coaching and feedback to direct reports.
- Monitor departmental results and address performance concerns.
- Support workforce planning, employee development, and leadership capacity.
- Conduct performance evaluations and regular reviews of departmental priorities.

Support Reliable Passenger Service

- Oversee scheduling, dispatch coordination, and Operator supervision to support accessible and dependable transportation.
- Use service data and Passenger feedback to identify concerns and guide improvements.
- Encourage responsive, respectful service across all operational departments.

Manage Service Planning and Resources

- Work with the Planning & Deployment Coordinator to align service plans with available vehicles and staffing.
- Review routes, assignments, and shift coverage to respond to demand and improve resource use.
- Ensure scheduling and deployment decisions reflect service commitments and contractual requirements.

Oversee Fleet Readiness and Safety

- Work through the Maintenance Team Leader to maintain secure vehicles and timely servicing.
- Ensure operational practices meet applicable health, safety, accessibility,



and transportation requirements.
- Coordinate responses to incidents and hazards with the appropriate internal stakeholders.
- Reinforce safe work practices throughout the operational teams.

Communicate Results and Priorities

- Act as the senior operational contact for municipal partners, the DARTS Board, and other stakeholders.
- Prepare reports on service performance, operational challenges, and recommended improvements.
- Provide leadership and the Board with information to support planning and decision-making.
- Maintain clear communication between departments and across staff levels.

What You Bring

- The ability to connect organizational goals with practical daily decisions.
- Strong planning skills and an organized approach to managing people, resources, and competing priorities.
- Accountability for results, with consistent follow-through.
- Practical problem-solving skills and the ability to address underlying causes.
- Experience building effective teams and developing supervisory staff.
- An understanding of how decisions in one department affect the wider operation.

Education and Experience

- Post-secondary education in Operations Management, Transportation, Business Administration, or a related discipline.
- A minimum of seven years of progressively responsible operational leadership experience, preferably in transit, logistics, or unionized public services.
- Experience supervising leaders and managing teams across multiple functions.
- Knowledge of applicable municipal, provincial, and federal requirements, including the Accessibility for Ontarians with Disabilities Act, Occupational Health and Safety Act, and Highway Traffic Act.
- Strong computer skills, including Microsoft Office and operational software, with the ability to interpret data and use it to guide decisions.
- A valid Ontario driver’s licence in good standing is an asset.

Pay: $85,000.00 per year

Benefits:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Vision care
- Wellness program

Work Location: In person

📌 Operations Manager — Temporary Full-Time (Canada)
🏢 DARTS
📍 Canada