Outbound Calling Representative

Residential Safety Group · Delta, BC

$20 per hour · Weekly pay · Bonuses · Raise after 30 days

Full-time or part time · In person

Are you outgoing, confident on the phone and comfortable starting conversations? Residential Safety Group is hiring Outbound Calling Representatives for our home safety team.

We are hiring for outbound calling only. You’ll call homeowners and book appointments for our representatives. There are no inbound customer-service duties and no selling over the phone.

We’ve created a fun, supportive work workplace where everyone takes responsibility for their work. We’re looking for people who can stay motivated, manage their time and get the job done without constant supervision, while remaining open to coaching.

You must be able to start immediately, October 30th at the latest.

WHAT WE’RE LOOKING FOR

You must speak English fluently and communicate clearly. Customers cannot see you, so your voice needs to be easy to hear, confident and engaging.

We’re looking for outspoken, energetic people who enjoy talking to others. You must be coachable, willing to accept feedback and able to put changes into practice immediately.

Previous outbound calling or call-centre experience is welcome, but it isn’t required. We provide training, a calling script and ongoing coaching. The script stays on your screen—you don’t need to memorize it.

WHAT YOU’LL DO

- Make outbound calls to homeowners using our provided script.
- Book home safety appointments for our representatives.
- Learn and use our responses to common questions and objections.
- Apply coaching immediately and work toward a target of two appointments booked per hour.
- Manage your time, stay focused and take responsibility for your results.

PAY AND HOURS

- $20 per hour, paid weekly.
- Performance bonuses.
- A pay raise after 30 days.
- Full-time: 10 a.m.–6 p.m., primarily Monday–Friday.
- Part-time:



daytime shifts of at least four hours, at least three days per week.
- No evening shifts.

This position is in person at Unit 305, 800 Carleton Court, Delta, BC V3M 6Y6.

BEFORE YOUR INTERVIEW

Please review the calling script below. Practise the second paragraph, beginning “I’m calling you today” and ending “could save a life.”

Be prepared to read it clearly, confidently and fluently, with a strong, energetic voice and a brisk, natural pace. Speak up without rushing or losing clarity. You don’t need to memorize it—we want to hear your delivery and how well you respond to coaching.

APPLY THROUGH INDEED

Send your résumé and tell us whether you’re looking for full-time or part-time work, your daytime availability and when you can start.

October 30th is the latest start date.

CALLING SCRIPT

Hi, may I please speak to [[FIRSTNAME]]? How is your day going? Great! This is [[BOOKERNAME]] from Residential Safety Group!

I’m calling you today in honour of FIRE AWARENESS MONTH, and you have been selected to receive A FIRE BLANKET FOR YOUR KITCHEN! We are also giving you three more things: a home safety checklist, a fire quiz and a fire escape plan! All these items are used for safety purposes and could save a life!

I take it you are still living in _______ (CITY)?

That’s a great area. How long have you lived there?

(REPEAT THEIR ANSWER)

Wow, you must know the entire neighbourhood!

Now, I have an opening for _________ or __________. Which would be best for you?

(IF ASKED “FOR WHAT?” ANSWER: “JUST TO GET YOUR FIRE BLANKET OUT TO YOU.”)

Just to be polite,



do you have a spouse or anyone else living with you so we can put their name on the safety information as well? What’s their name? And _________ (partner/spouse’s name) will be there as well?

Our mission is to sit down with both of you and share some fire safety information to protect our community, one family at a time. We’ll show you potential fire hazards and do a home fire safety evaluation. You don’t have to buy, sign or pay for anything to receive the fire blanket or safety information.

We hand-deliver the safety material, so your address is…?

(CONFIRM ADDRESS)

Is there a unit number, gate code or anything they should know when arriving?

(REPEAT BACK TO CUSTOMER)

Oh, and I forgot to ask, do you rent?

Excellent! One more thing—we would love your honest opinion before we leave.

(UNLESS YOU ALREADY KNOW THEIR OCCUPATION)

We also file our opinions by employment. We don’t need to know where you work, just the general occupation of yourself and your spouse.

(REPEAT THEIR ANSWER BACK)

Again, my name is [[BOOKERNAME]], and our company is Residential Safety Group.

(Customer’s first name), can you do me a big favour? Can you mark it down so you don’t forget? And could you please let (spouse’s first name) know to be there as well, as this information is for both of you?

They only get credit if they share it with both of you. They pay for their own gas to come see you!

Now, we have you down for (date and time) to sit down and share that safety information with you.

We look forward to seeing you soon! Have a great rest of your day!

Pay: From $20.00 per hour

Benefits:

- Casual dress
- Company events
- Flexible schedule

Ability to commute/relocate:

- Delta, BC V3M 6Y6: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driver's License and Car (preferred)

Work Location: In person

📌 Outbound Calling Representative (Delta)
🏢 Residential safety group
📍 Delta