(This position is initially open to regular part time, bargaining unit employees of the college)

Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary
Reporting to the Associate Director, DevOps, the DevOps Support Specialist provides entry-level technical and operational support for the College’s enterprise applications, integrations, reporting environments, and related DevOps processes. The incumbent works within established standards, procedures, and approved designs to assist with application configuration, scripting and automation, testing, deployment, monitoring, documentation, troubleshooting, and user support across development, test, and production environments.
The role collaborates with DevOps Engineers, Database Administrators, infrastructure and cybersecurity teams, business analysts, service areas, and vendors. Complex design decisions, high-risk production changes, and major incident resolution are escalated to senior technical staff or the supervisor. The position supports continuous improvement while developing broader technical capability through guided assignments, peer review, and documented practices.

Responsibilities

- Assist with configuring, maintaining, and supporting enterprise applications, portals, data interfaces, integrations, scheduled jobs, APIs, and file transfers under the guidance of senior DevOps staff.
- Perform routine coding, scripting, configuration, workflow updates,



and automation using approved standards, reusable components, and documented technical specifications.
- Assist with build, release, and deployment activities across development, test, and production environments using approved change and release procedures.
- Monitor application health, logs, alerts, integrations, scheduled processes, and service availability; document findings, update service tickets, and escalate abnormal conditions promptly.
- Prepare and execute functional, integration, regression, access-control, and data-validation test cases; record defects, retest corrections, and maintain test evidence.
- Create and maintain runbooks, support procedures, configuration records, system inventories, knowledge articles, workflow diagrams, and user-facing technical instructions.
- Provide Tier 2 technical support for assigned applications and services by gathering issue details, reviewing logs and recent changes, applying documented resolutions, and communicating status to users and technical teams.
- Liaise with internal teams and vendors regarding product support, access, configuration, defect investigation, and follow-up while maintaining complete ticket and change records.
- Participate in team meetings, training, knowledge sharing, cross-support activities, and continuous improvement initiatives.

Qualifications

Education

- A three-year diploma or degree in Computer Science, Information Technology, Software Engineering, Information Systems, or a related discipline.
- An equivalent combination of education and relevant experience may be considered.
- Coursework or training in software development, databases, cloud or web technologies, scripting, source control, IT service management, or DevOps practices is an asset.

Experience

- One year of relevant experience in application support, software development, systems administration, integration support, quality assurance, technical service delivery, or a related environment. Relevant co-op or structured internship experience may be considered.
- Experience documenting technical procedures, troubleshooting user or system issues,



and working with business or technical stakeholders.
- Experience in a post-secondary, public-sector, ERP, Banner, Oracle, .NET, Java, React, cloud, or business-intelligence environment is an asset.

Technical Skills

- Practical exposure to several of the following: SQL; Git; PowerShell, Bash, Python, or similar scripting; REST APIs and JSON/XML; Windows or Linux; web applications; CI/CD concepts; application monitoring; and ticketing or change-management processes.
- Knowledge of functional, integration, regression, access-control, and data-validation testing practices.
- Familiarity with application support runbooks, source control, deployment checklists, technical documentation, information security, privacy, and access-management practices.
- Skills & Competencies
- Strong analytical, troubleshooting, and problem-solving skills, with sound judgement regarding when to follow documented procedures and when to escalate.
- Clear written and verbal communication skills, with the ability to provide accurate status updates and technical information to users and technical teams.
- Ability to organize assigned work, manage multiple priorities, maintain complete records, and work effectively in a collaborative environment.
- Commitment to service quality, continuous learning, knowledge sharing, accessibility, privacy, security, and College standards.

Apply online: www.centennialcollege.ca/careers

Proof of credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their foreign equivalents will be required at the time of job offer.

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by November 2, 2026 at 11:59 PM EST. Please quote Job ID J1026-0910. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).

📌 DevOps Support Specialist (Toronto)
🏢 Centennial College
📍 Toronto