At Omni Quality Living, our passion is people. Whether you are connected to us through residency, family, or as a team member, you are the driving force behind our everyday care! We are in search of an Social Service Worker for our St. Jacobs, Ontario Location - Heritage House.

The Social Service Worker is a support and liaison to both the care team and our resident’s and family. In this position, the Social Service Worker is responsible for providing professional facility-wide social service. This includes (but is not limited to) pre-admission data collection; admission support, advocacy, problem-solving and decision-making concerning resident issues/concerns and counselling of individuals and/or groups when necessary. The Social Service Worker will also support the learning needs of our care teams as they relate to Resident Rights.

The Details

- Temporary Full Time position (approx. 18 month contract)
- Start Date: January 2nd, 2027
- Salary: $29.97 per hour.

THE RESPONSIBILITIES

- Provide strong, consistent leadership to ensure the maintenance of a cohesive and cooperative management team.
- Ensure that effective management systems, including reporting and internal control, are maintained to ensure compliance with all applicable legislation, the Long-Term Care Homes Act and all OMNI Healthcare standards, policies and procedures.
- Provide Clinical Social Service Work to residents for issues including (but not limited to) ethical dilemmas, abuse and neglect, situations of risk, complex family dynamics, mental health, addictions, low income, human rights, and consent and capacity.
- Establishing therapeutic relationships with residents and families.




- Ensuring that each Residents’ self-determination is protected guarded through actively involving them in planning and decision making.
- Conducts a variety of cognitive assessments as needed (MOCA, MMSE).
- Working with the Resident, Family and the multidisciplinary team proactively to solve interpersonal or behavioural issues a resident may be experiencing.
- Locating and arranging resources. Has the ability to understand how systems interact and what resources are available for the resident.
- Mediating concerns that may arise between the resident and family or care team.
- As a multidisciplinary team member, participates in ongoing care planning, involving the resident and family at all times.
- Provides therapeutic services through individual and group counseling for residents and families, documents in the clinical record and evaluates effectiveness of these programs.
- Works to coordinate services with the Psychogeriatric Geriatric Outreach Team specific to each Resident’s unique needs if/when needed.
- Coordinate regular and relevant education for our residents, family and staff on topics related to long-term care such as dementia, grief/loss, resident bill of rights, zero tolerance of abuse and neglect,



caregiver stress and resident-centered care.
- Demonstrate and promote a philosophy which reflects and promotes the OMNI mission, vision and values.
- Liaise with all other disciplines to coordinate and effective multidisciplinary system of admission, transfer and discharge which effectively meets the needs of residents, family members, staff and the community.
- Participate in opportunities for professional development.
- Perform other related duties as required.

Education / Experience

- Diploma in Social Service Worker
- Member in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
- At least two (2) year of experience working as a Social Worker in a long-term care home or a setting that serves older adults.
- A sound knowledge and background in geriatric, rehabilitation or long-term care social work.
- Knowledge of the requirements of the Long-Term Care Homes Act and corresponding regulations and other pertinent Federal, Provincial and Municipal statutes which govern or influence the operation of the home.
- Demonstrated skills in the planning and coordination of a comprehensive Social Services program.

Applicants must be eligible to work in Canada upon hire. Omni Quality Living is committed to offering accommodation to applicants with disabilities wherever possible. If you require assistance or accommodation during the application process, please contact us [email protected].

Please note that AI is not used as part of the selection process.

Job Type: Full-time

Pay: From $29.97 per hour

Work Location: In person

📌 Social Service Worker (St. Jacobs)
🏢 Heritage House
📍 St. Jacobs