Support GM Financial customers and dealers in English and French through multi-channel service, account resolution, and explicit communication. This hybrid position includes three office days weekly. As a Customer Experience Advocate, you will deliver first-contact resolution while supporting customer satisfaction and retention. The work covers dealer phone support, end-of-term inquiries, customer and dealer resolution, and deficiency follow-up. You will use established policies, financial service systems, and Microsoft Office.
Key Responsibilities
Resolve customer and dealer inquiries through multi-channel requests Receive outbound calls and schedule account follow-up Explain lease-end options, obligations, policies,
and procedures Coordinate dealer, customer, and interdepartmental communications Promote GM Financial, GM, and third-party products
Requirements:
Fluency in English and French Zero to two years of customer service experience Secondary school required; bachelor's degree preferred Knowledge of credit, debit, and financial service systems Accurate data entry and strong organizational skills Apply bilingual communication, customer service, and account resolution skills while supporting loyalty at GM Financial.