We are looking for a Hands On Working Manager who manages the operations of the housekeeping department and employees to ensure the achievement of departmental productivity, objectives and service quality standards.

Develops and implements systems for inspecting and managing the quality of housekeeping services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping activities to ensure procedures are followed according to standard. Develops and implements a regular maintenance program for all areas of the hotel.

Responsible for recruiting and hiring; training and proper scheduling of staff and works according to productivity standards and forecasted occupancy.

TASKS:

1. Establishes room set-ups and cleanliness standards ensuring that these are maintained.

2. Develops, implements and enforces departmental policies and procedures.

3. Develops, implements and maintains hands-on staff training programs.

4. Interviews and hires current employees.

5. Prepares weekly work schedules,

6. Create shift checklists and collect them from staff at the end of each shift

7. Carries out performance appraisals, mediates staff disputes, develops staff, and carries out disciplinary action.

8. Responsible for maximizing departmental profit.

9. Sets short and long-term departmental goals,and develops strategies to achieve them.

10. Conducts monthly departmental meetings and attends all required in-house meetings.

11. Counsels staff on work-related issues.

12. Meets with guests to resolve complaints and respond to requests

13. Monitors key control procedures.

14. Schedules special cleaning projects and monitors the work.

15. Inspects guest rooms, public and service areas of the hotel, ensuring that standards of cleanliness are maintained.

16.



Controls the issuance of guest amenities, room supplies and linens.

17. Ensures that health, safety and fire procedures and regulations are followed.

18. Liaises with other departments, ensuring communication and the coordination of activities.

19. Communicates expectations through monthly departmental meetings, performance appraisals, training and departmental orientation

20. Ensures the associates have the necessary tools and supplies to conduct their responsibilities.

21. Provides operational support to other departments in relation to housekeeping issues.

22. Liaisons with maintenance to ensure the efficient operation of hotel facilities.

23. Responsible to adhere to all Policies and Procedures relating to the housekeeping department.

24. Monitors labour forecast and makes adjustments to meet required parameters.

25. Has a good knowledge of chemicals and cleaning products.

26. Makes daily notations in the maintenance log binder of all issues and follows-up as required

27. Ensures that staff are properly groomed and attired, including proper and complete uniforms.

28. Determines and orders any supplies needed and monitors and controls amounts, costs and quality of supplies received

29. Responds to guest problems and complaints in a courteous, prompt, and professional manner

30. Helps to ensure that working relationships are amiable and professional in order to present and maintain a positive image for the hotel

31.



Is familiar with the location of and how to control the supply of water, electricity and gas in an emergency situation.

32. Is aware of the location of and how to use fire extinguishing equipment

33. Is fully prepared for fire alarms, bomb threat procedures and other safety requirement including the providing of emergency medical assistance

34. Ensures Housekeeping staff is adequately trained in these procedures.

35. Works closely with the Maintenance and Front Desk Departments to ensure smooth operations.

36. Additional duties as assigned by the management

*This job description is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this position. It is intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code. (OHRC)

If you require accommodation in order to participate in the recruitment process, please contact us at (phone hidden) to provide your contact information. Recruitment Services staff will contact you within 72 hours. Only those applicants selected for an interview will be contacted.

The Waterside Inn is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.

Job Type: Full-time

Pay: $46,000.00-$55,000.00 per year

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Housekeeping Manager (Mississauga)
🏢 The Waterside Inn
📍 Mississauga