Security Manager – Shopping Centre Operations

Cancom Security Inc. | GTA Toronto, Ontario

Job Type: Full-Time, Permanent
Work Location: In Person

Join Cancom Security's Retail Security Management Team

Cancom Security Inc. is seeking an experienced, motivated and results-driven Security Manager to oversee security operations within a major shopping centre environment in the Greater Toronto Area.

We are looking for a strong operational leader who understands the complexities of large retail properties, high-volume public environments, emergency management, staff supervision and client relations.

This is an excellent opportunity for an experienced security professional who is ready to take ownership of a demanding operation, lead a team of security professionals and maintain exceptional standards of safety, service and professionalism.

Key Responsibilities

Security Operations & Leadership

- Manage daily security operations at an assigned shopping centre.
- Provide leadership and oversight to security supervisors, dispatchers and security officers.
- Maintain operational readiness, adequate staffing and effective deployment.
- Ensure compliance with post orders, policies, procedures and operational standards.
- Conduct regular site inspections, operational reviews and performance assessments.
- Identify operational deficiencies and implement corrective actions.
- Oversee special events, high-traffic periods and security-related operational activities.

Incident Command & Emergency Response

- Lead and coordinate security responses to medical emergencies, criminal incidents, public safety concerns and major security events.
- Ensure proper incident command, scene management, communications and resource deployment.
- Coordinate with police, fire, paramedics and other emergency services.
- Oversee investigations, CCTV reviews, evidence preservation and incident reporting.
- Ensure timely escalation and communication of significant incidents.
- Conduct post-incident reviews to identify lessons learned and opportunities for improvement.

Staff Management & Development

- Coach, mentor and develop frontline security personnel and supervisors.
- Conduct performance evaluations, operational coaching and documented follow-ups.
- Maintain accountability for professional conduct, attendance and performance standards.
- Support recruitment, onboarding, scheduling and employee retention.
- Work collaboratively with Human Resources on employee relations and performance matters.




- Identify training needs and ensure employees maintain required operational competencies.

Client Relations & Service Excellence

- Maintain professional relationships with property management, tenants and key stakeholders.
- Act as a primary point of contact for day-to-day security operations.
- Attend client meetings and provide operational updates and recommendations.
- Respond professionally and proactively to concerns and service requests.
- Ensure effective communication, follow-through and accountability.
- Maintain a high standard of customer service and public interaction.

Quality Assurance & Performance

- Monitor operational KPIs and service delivery standards.
- Review security reports, occurrence logs and incident investigations.
- Conduct compliance checks and identify opportunities for improvement.
- Support emergency preparedness exercises, training and operational planning.
- Maintain accurate operational documentation and management reports.

Qualifications

Required

- Minimum 5 years of experience in the security industry.
- Minimum 3 years of experience in security supervision or management.
- Demonstrated leadership experience in shopping centres, commercial properties or other large public-facing security environments.
- Experience managing supervisors and frontline security personnel.
- Strong knowledge of incident command, emergency response and security investigations.
- Excellent communication, organizational and interpersonal skills.
- Ability to make independent decisions in high-pressure situations.
- Professional appearance, sound judgment and strong leadership abilities.
- Valid Ontario Security Guard Licence, where required for assigned duties.

Preferred

- Previous experience managing security operations at a major shopping centre.
- Experience supervising large teams within a 24/7 security operation.
- Familiarity with CCTV, access control, dispatch operations and incident management software.
- Experience working directly with commercial property management organizations.
- Education or certifications in Security Management, Police Foundations,



Emergency Management, Criminal Justice or a related field.

What We Are Looking For

The ideal candidate is a confident, hands-on leader who understands that successful security management requires more than supervising employees.

We are seeking someone who:

- Leads by example and maintains a visible presence.
- Takes ownership of operational performance and outcomes.
- Develops supervisors into effective leaders.
- Communicates clearly and professionally with clients.
- Demonstrates sound judgment during complex incidents.
- Holds employees accountable while maintaining a respectful workplace.
- Identifies problems early and implements practical solutions.
- Takes pride in delivering a professional, reliable and high-performing security operation.

Compensation & Career Opportunities

- Competitive hourly compensation of $34.00–$36.00, based on qualifications and experience.
- Full-time management opportunity.
- Leadership development and professional training.
- Experience working within a major retail property security environment.
- Opportunities for skilled advancement within Cancom Security Inc.

About Cancom Security Inc.

Cancom Security Inc. is a proudly Canadian, First Nations-owned security services company providing professional security, investigations, mobile patrol, emergency response and integrated security solutions.

Our operations serve commercial properties, shopping centres, institutions and other complex environments requiring professional security management and reliable service delivery.

We believe strong security programs are built through effective leadership, continuous training, operational accountability and positive relationships with the clients and communities we serve.

How to Apply

Qualified applicants are invited to submit an updated résumé outlining their relevant management experience, leadership responsibilities and experience in retail or commercial property security.

Candidates with direct experience managing major shopping centre security operations are strongly encouraged to apply.

Cancom Security Inc. is an equal opportunity employer. We are committed to fair and inclusive recruitment practices, and accommodations are available throughout the hiring process upon request.

Only applicants selected for an interview will be contacted.

Pay: $34.00-$36.00 per hour

Expected hours: 40.0 per week

Benefits:

- On-site parking

Work Location: In person

📌 Mall Security Manager (Greater Toronto Area)
🏢 Cancom Security
📍 Greater Toronto Area