Come and join our fun, engaged and energetic team. We offer not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.

We are an equal opportunity employer and we would love you to join our team!

Hotel Overview

The Pan Pacific Toronto Hotel (formerly The Prince Hotel) offers the best of both worlds – a welcoming oasis of calm amid the urban landscape. An exquisite property with 409 intimate guest rooms and 30,000 square feet of meeting space, two restaurants and a lounge in North Toronto, we are uniquely positioned to host a broad range of corporate, government, and leisure groups.

Job Summary

Manages and supervises the opening/closing shift to ensure highest standards of cleanliness are met in accordance with corporate and local hotel policies and procedures.

Daily Tasks

- Inspect guest rooms and public areas for compliance with established cleanliness maintenance and to reach the standards of delivering higher quality of rooms that will positively impact our overall guest experience and our Guest Voice Cleanliness·
- Supervises or in directing the work activities of housekeeping staff.·
- Provides training (including safety training) to all housekeeping personnel as directed by management.·
- Ensures adherence to company quality standards by inspecting rooms, including deep cleans.·
- Distributes keys and work assignments to staff.·




- Addresses guest complaints regarding housekeeping services or equipment.·
- Reports any maintenance repairs to maintenance staff; records repair information in maintenance log.·
- Completes follow-up on vacant or occupied rooms.·
- All other duties as assigned.

Qualifications

- Hospitality Management Degree/Diploma preferred·
- Minimum One-year Hotel Housekeeping Supervisory experience preferred.
- Experience working in a unionized work environment an asset.
- Must be flexible to work morning, evening, weekends & holidays.
- Knowledge of PMS systems (for example, Opera) is highly preferred·
- Excellent verbal and written communication skills required.·
- Must be detail-oriented and organized.
- Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
- Must be highly service-oriented.

**Pan Pacific Toronto recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

Job Types: Full time, Permanent

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Weekends as needed

Experience:

- Hotel Housekeeping Supervisor: 2 years (required)

Work Location: In person

Application deadline: 2024-07-01

📌 Housekeeping Supervisor (Toronto)
🏢 Pan Pacific Toronto
📍 Toronto