Front Desk Host (Agent)

Hyatt Place Kelowna – Kelowna, BC

At Hyatt Place Kelowna, we’re committed to creating a workplace where people feel valued, supported, and empowered to be their best. We are looking for a Front Desk Host (Agent) who enjoys connecting with people, delivering exceptional guest service, and creating memorable first impressions. As the face of our hotel, you'll play a key role in ensuring every guest feels welcome from arrival through departure.

About the Role

As a Front Desk Agent, you will be a key member of our guest services team, providing professional and friendly service while managing guest arrivals, departures, reservations, and inquiries. You’ll work closely with all hotel departments to ensure a seamless guest experience and uphold Hyatt brand standards at every touchpoint.

Key Responsibilities

- Welcome guests with a warm, professional, and genuine approach
- Complete guest check-ins and check-outs accurately and efficiently
- Manage reservations, room assignments, and guest requests
- Answer telephone calls, emails, and guest inquiries promptly and professionally
- Process payments, cash transactions, and daily balancing procedures
- Assist guests with hotel information, local recommendations, and problem resolution
- Promote Hyatt services, amenities, and the World of Hyatt loyalty program
- Maintain accurate guest records and follow all privacy and security procedures
- Communicate effectively with housekeeping, maintenance, and management teams to support a seamless guest experience




- Contribute to a positive, respectful, and team-oriented workplace culture
- Perform other duties as assigned to support the success of Hyatt Place Kelowna

What You Bring

- Previous customer service, hospitality, or front desk experience is considered an asset
- Strong communication and interpersonal skills
- Ability to stay calm, organized, and focused in a fast-paced setting
- Excellent attention to detail and problem-solving abilities
- Basic computer proficiency and comfort learning hotel operating systems
- A positive attitude and genuine passion for guest service
- Flexibility to work mornings, evenings, weekends, and holidays
- A commitment to Hyatt's purpose of care and service excellence

Why Work With Us

- A supportive culture rooted in care and respect
- Opportunities for growth and development within Hyatt’s global network
- Competitive wages and benefits
- Employee travel perks and discounted hotel stays worldwide
- A collaborative and professional team environment
- A modern workplace in the heart of Kelowna

Join Our Team

If you enjoy helping people, thrive in a guest-focused environment, and want to be part of a team that truly cares, we’d love to hear from you.

Pay: $18.25-$19.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

- Discounted or free food
- Flexible schedule
- On-site parking

Experience:

- serving: 1 year (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

📌 Front Desk Agent / Host (Kelowna)
🏢 Hyatt Place Kelowna
📍 Kelowna