We are looking for an organized, reliable, and proactive Operations and Dispatch Coordinator to manage the day-to-day operations of our portable toilet rental business.

This role oversees the rental process from customer inquiries and quotes to bookings, driver scheduling, invoicing, and customer follow-up. Additional responsibilities include accounts payable and general office administration.

The ideal candidate is a strong multitasker who can work independently, solve problems, and keep things running smoothly in a fast-paced environment.

Key Responsibilities

Customer Service & Rental Management

- Respond to customer inquiries by phone and email.
- Prepare quotes and manage bookings from start to finish.
- Coordinate deliveries, servicing, exchanges, and pickups.
- Communicate with customers about schedules, changes, and service requests.
- Prepare invoices and follow up on outstanding payments.
- Maintain accurate customer and rental records.
- Maintain rental fleet, track/organize repairs needed, track/order supplies

Driver & Route Coordination

- Plan daily driver schedules and routes.
- Assign jobs based on location, priorities, and workload.
- Communicate schedules and job details to drivers.
- Adjust schedules to accommodate changes and last-minute requests.
- Monitor job progress and ensure completed work is recorded.
- Provide direction to drivers and resolve day-to-day operational issues.

Accounts Payable

- Enter supplier invoices and expenses into QuickBooks Online.
- Process credit card transactions and supplier payments.




- Review invoices and receipts for accuracy.
- Organize financial records and track outstanding bills.
- Communicate with suppliers regarding invoices and payments.
- Assist with general bookkeeping as needed.

Qualifications & Skills

- Experience in office administration, customer service, scheduling, dispatching, or a similar role.
- Strong organizational and time-management skills.
- Excellent communication and customer service skills.
- Comfortable using computers, email, spreadsheets, and office software.
- Experience with QuickBooks Online or similar accounting software is an asset.
- Solid attention to detail and accuracy.
- Ability to multitask, solve problems, and make decisions independently.
- Comfortable working in a fast-paced environment where priorities can change.
- Reliable, accountable, and able to take initiative.

Key Expectations

- Manage the rental process from initial inquiry through to invoicing and pickup.
- Keep daily operations organized and running efficiently.
- Communicate clearly with customers, drivers, suppliers, and management.
- Use good judgment and initiative to resolve routine issues independently.
- Keep bookings, schedules, and financial records accurate and up to date.
- Take ownership of responsibilities and address problems promptly.

Pay: $22.00-$24.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

- Dental care
- Extended health care
- On-site parking

Experience:

- Dispatching/Scheduling: 1 year (preferred)
- Quickbooks Online: 1 year (preferred)

Work Location: In person

📌 Operations and Dispatch Coordinator (Novelis)
🏢 Pine Porta Potty
📍 Novelis