Upstay is looking for a Full Time Maintenance Technician to join our team in Canada! Get Your Resume Ready!

Who We Are

Upstay.com is a tech-enabled hospitality company that designs and manages every aspect of our guests’ stay to ensure an exceptional experience.

Since launching, our team has rapidly grown to over 100+ employees operating 300+ homes in the United States, Mexico, Colombia, and Canada. Joining Upstay will provide you with the unique chance to join a high-growth start-up and explore new opportunities in a collaborative and inclusive environment.

What We Do

We build great communities that bring the tools and sensibilities of the world’s best hotels and apply these principles to our vacation rentals, short-term rentals, and modern hotels.

How We Do It

We are accountable for every aspect of our property’s creation and existence. Site selection, acquisition, development, design, construction, furniture manufacturing, laundry and property management are all looked after by our in-house teams which translates to higher standards in our properties, service, and customer expectations.

What Matters to Us

We are committed to providing compliant and locally beneficial short-term property rentals that add value to our guests. We work with local governments and homeowner associations to develop standards and provide industry-wide leadership so our guests can relax and enjoy their time with us.

Learn more at www.upstay.com.

Job Summary

Upstay is hiring a full-time Maintenance Technician to look after our portfolio of short-term rental properties in Ottawa. This is one of the most important roles in our operation: every guest stay depends on a home that works perfectly from the moment the guest walks in. Working closely with the local Superhost, Housekeeping and Guest Experience teams, you will respond to urgent and routine maintenance requests, keep our unit’s guest-ready between stays, and fix small issues before they become guest complaints. If you take pride in quality work, enjoy variety and like working independently, we would love to hear from you

Responsibilities:

Repairs & Troubleshooting

- Diagnose and repair common plumbing issues, including leaks, clogs, faucets, shower heads,



supply lines and toilet components (wax rings, flappers, fill valves, seats).
- Troubleshoot and repair basic electrical items (light fixtures, outlets, switches, breakers and fuses) and HVAC equipment (filters, thermostats, basic diagnostics).
- Maintain and repair appliances such as dishwashers, washers and dryers, garbage disposals and small appliances.
- Complete general repairs, including drywall patching, painting, caulking, tile and flooring touch-ups, door and hardware adjustments, and furniture repair.
- Set up and troubleshoot in-unit technology, including Wi-Fi routers, smart locks and keypads, smart thermostats and TVs.
- Recognize when a job requires a licensed trade or vendor, and coordinate with outside service providers through the Operations Manager / Super Host.

Guest Readiness & Support

- Prioritize and complete maintenance between check-out and check-in so every unit is ready on time and to Upstay standards.
- Respond in person to guest-reported issues promptly and professionally, keeping the guest and the Guest Experience team updated until the issue is resolved.
- Follow up on and verify maintenance requests flagged by the Superhost, Housekeeping and Guest Experience teams.

Preventive Maintenance & Projects

- Carry out scheduled preventive maintenance and unit inspections (e.g., HVAC filters, smoke and CO detectors, caulking, appliances) to reduce emergency call-outs.
- Assemble and install furniture, cabinetry, shelving, window coverings and wall-mounted TVs and art for new property onboardings and refreshes.
- Support seasonal and exterior upkeep, including snow and ice clearing, leaf removal, parking area clean-up and light landscaping.
- Remove garbage, debris and old furnishings as needed.

Communication & Reporting

- Receive,



update and close out all tasks in our operations software (e.g., Breezeway), with clear notes and before-and-after photos.
- Flag larger or recurring issues and needed purchases to the Operations Manager / Super Host, with recommendations and cost estimates where possible.
- Keep tools, parts and supplies organized and request restocks before they run out.
- Follow health and safety practices and building rules at all times.
- Perform other duties as assigned.

Experience & Skills

- Proven residential, property or hospitality maintenance experience (2+ years preferred).
- Strong problem-solving and troubleshooting skills across plumbing, basic electrical, HVAC and appliances.
- Owns a full set of hand and power tools and knows how to use them safely.
- Transparent, professional English communication skills, both written and verbal; French is an asset.
- Comfortable using a smartphone and operational apps for day-to-day communication and task completion.
- Strong attention to detail, with the ability to work independently and efficiently in a fast-paced environment.
- Courteous, presentable and guest-focused when working in or around occupied units.
- Assets: trade certification or apprenticeship, short-term rental or hotel maintenance experience, smart home and lock systems experience.

Candidate Must

- Hold a valid Ontario driver's licence and have a reliable vehicle for daily travel between properties.
- Reside within 10 km of downtown Ottawa.
- Be able to travel to other Upstay markets (e.g., Toronto and Hamilton) when required.
- Be available for on-call and emergency response as scheduled, including some evenings, weekends and holidays.
- Be able to lift up to 23 kg, climb ladders and work on their feet for extended periods.
- Be a self-starter who manages their own schedule and priorities with minimal supervision.
- Be able to plan and see small projects through from start to finish.
- Communicate proactively, keeping the team informed of progress, delays and issues.

Job Type: Full-time

Pay: $27.00 per hour

Education:

- Secondary School (preferred)

Experience:

- Maintenance: 1 year (preferred)

Work Location: On the road

📌 Maintenance Technician (Ottawa)
🏢 Upstay
📍 Ottawa